Operations | Monitoring | ITSM | DevOps | Cloud

Live chat (or chatbots) using Mattermost

We love Mattermost and have been using it for seamless team communication. It simplifies document-sharing and team work to boost productivity. Recently, we asked ourselves a few questions: What if we could extend the capabilities of our favorite collaboration tool to cater to our clients? Better yet, what if anyone from the customer support or sales department could answer customer queries that originated from our website directly through Mattermost?

What is CMDB and How it's Related to IT Asset Management

As an organization, we make sure to learn from our customers and transfer that learning in building a better product. This is a continuous cycle that keeps us ahead of our competitors. In our experience, we have observed that the Configuration Management Database is either a topic of fantasy or a nightmare for a lot of organizations. So, which one is your organization having? Fantasy or nightmare.

ServiceDesk Plus named Contender in the Enterprise Service Management space by independent research firm

Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered twenty-three criteria and recognized fifteen providers in the ESM space.

9 common organizational charts, demystified

Choosing the best organizational structure for your company, division, or team is a lot like picking out a new car. At the most basic level, you’re always looking for something road-worthy – something that can take you (and your passengers) from point A to point B without a hitch. But beyond that, there are many other options to consider. Automatic or manual? Four-wheel drive? Built-in GPS? Leather interior?

14 Enterprise Benefits of ITSM

Today, it’s hard to think about delivering business services without the support of IT. Since IT has become so rooted in the day to day operations of almost all kinds of business, the delivery model of IT functions resembles more of a service. This is why, majority of them have embraced ITSM as the standard way to deliver IT services. People have accepted ITSM globally.

Find, install, and manage plugins with Mattermost's new Plugin Marketplace

For many organizations, Mattermost is valuable not just as a standalone messaging system for chatting with team members, but as a central system where conversations, tools, files, and workflows come together to help teams get work done. One of the most powerful ways to connect Mattermost with other tools and build more efficient workflows is through plugins, our system for extending and changing a Mattermost server’s capabilities.

Top 20 Developer Tools for 2020

When it comes to the most popular technologies, we look to Stack Overflow’s Developer Survey 2019 to find the answers. JavaScript continues to be the most commonly used programming language for 7 years in a row, while Python is the fastest growing. If you want to find out what tools these developers are using, that’s where our survey comes in. For the fourth year in a row, Axosoft asked our global community of software developers to tweet their top 5 #MustHaveDevTools.

Critical Security Patch in Git and GitKraken

On 12-10-2019, Git released patch v2.24.1 to address several common vulnerabilities and exposures, or CVE. For those unfamiliar with what CVE is, it is a dictionary that provides definitions for publicly disclosed cybersecurity vulnerabilities and exposures. These security issues could allow complete takeover of a computer through the use of various git commands. They can affect all Git and GitKraken users, especially those that have exposure to lots of obscure public repos.

7 Essential Tools Remote Workers Need to Communicate with Their Peers

Remote working is a dream job for most people, especially millennials. Forbes revealed that 92% of millennials want to work remotely, while 87% of them want more flexibility in work hours, unlike the current 9-to-5 system. In the next few years, millennials will be a major force in the workspace, making 75% of the global workforce and 36% of the U.S workforce by 2025. This fact alone means that the demand for remote working will only get stronger in the years to come.