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Teams of all types use Netdata to monitor the health of their nodes with preconfigured alarms and real-time interactive visualizations, and when incidents happen, they troubleshoot issues with thousands of per-second metrics on Netdata Cloud. But based on the complexity of the team and the infrastructure they monitor, some parts of their incident management, such as pre-planned communication and escalation processes, or even automated remediation, need to happen outside of the Netdata ecosystem.
Open source and community have always been in the DNA of Netdata, with the Agent starting as a very popular open-source project. Since then, a lot has changed, with Netdata maturing into a company, and the Netdata Agent finding its place as an open-source project in a wider offering that redesigns the monitoring experience from the ground up.