Operations | Monitoring | ITSM | DevOps | Cloud

Today, we are introducing Live Call Routing, a direct phone line that connects incoming calls to on-call engineers. It captures human-reported incidents that monitoring tools might miss—closing the loop between automated alerts and real-world observations so nothing falls through the cracks. It helps you respond to critical incidents faster by eliminating manual call routing, reducing response times from minutes to seconds.

Is slow product delivery holding you back? This article explores how traditional infrastructure management creates significant bottlenecks, from time-consuming provisioning to inconsistent environments. Discover 5 strategies to streamline your delivery without managing infrastructure, including fully managed services, on-demand ephemeral environments, GitOps, self-service deployment platforms, and intelligent container orchestration.

As the cloud computing industry continues to evolve in India, it's becoming increasingly important for organizations to understand the complexities and challenges associated with it. Last year, we released a whitepaper on the cost of cloud that gathered insights from over 500 industry professionals. While this helped us understand more about the rising cloud costs, complex billing models, and vendor lock-in within the UK, it was unclear how this differed for the Indian market.

Fixtures may be one of Playwright’s most powerful yet under-used features. Playwright fixtures can be used to simplify repetitive setup or teardown in your tests, manage test data ,and test state better. Fixtures are key if your objective is to write cleaner, maintainable and manageable Playwright tests. This tutorial is aimed at helping you master using Playwright fixtures, understand their purpose, and showing how you can use them most effectively in your tests.

A DIY project to turn alerts into real-world signals using FireHydrant’s Hacker Mode.

You're monitoring a microservices-based system. Alerts trigger when response times exceed 2 seconds. But when you open Jaeger, you're faced with thousands of traces. Identifying which service or operation is responsible becomes time-consuming. Jaeger metrics help reduce this friction by exposing aggregated telemetry. Instead of scanning individual traces, you get service-level and operation-level performance metrics, latency, throughput, and error rates that highlight where the issue lies.