The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting going on, whether it’s helping our customers get the most out of their PD instance or preparing behind the scenes to help them achieve their desired results. But that’s just skimming the surface of what CSMs do. Jump aboard and I’ll share some tips on how to work best with our CSM team!
At OnPage, we communicate and interact with legal practices, understanding how their needs are changing, while helping them transform their operations. Through these conversations, we learned that an increasing number of practices look to transition to 24×7 after-hour communications, allowing potential and existing clients to reach legal practitioners (i.e., lawyers) at any time.
Physicians surveyed listed administrative tasks as a key cause of frustration and physician burnout. Accordingly, this results in workplace issues including, delays in communication, mishaps in surgery and monitoring failures. Fortunately, OnPage curated its HIPAA-compliant, clinical communications solution to help reduce physician burnout and improve care team collaboration, preventing dire consequences in the process.
Smart Alerting is not enough. Effective deployment of AIOps requires an independent platform capable of interacting with all technologies along the path from signal to response.
Critical and sev1 incidents are always a priority, but what about those dozens and often hundreds of lower priority ones that often sit in a queue waiting for a first response engineer to get to them? Do you find that no matter how much effort your team puts into minimizing the number of queued incidents, their number always seems to grow? If this sounds familiar – this blog is for you.
