Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.

As we kick off 2026, the tech landscape is being reshaped by the very breakthroughs discussed at Civo Navigate India 2025. This panel, featuring Josh Mesout, Murthy Chitlur, Chirotpal Das and Anjali Batra, laid the groundwork for the AI-driven world we are operating in today. From the rise of agentic AI and small language models to the massive shift toward open-source parity, these experts didn't just discuss trends; they provided the blueprint for building resilient, sovereign, and scalable AI infrastructure in India.