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Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas Using ServiceNow Safe Workplace Apps to Make Returning to Work, Work for Everyone In only four weeks since the initial release of ServiceNow’s Safe Workplace apps, close to 400 customers worldwide have implemented over 1,600 app installations to manage the safe return of their employees.
When I listen to our telecommunications customers describe their biggest frustrations, a consistent theme is the need to seamlessly connect across silos, systems, and processes. Work should be intuitive.
The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs. Week 6 covered this ground in style.
ServiceNow Safe Workplace apps make returning to the workplace work for everyone As we continue to navigate the complexities of COVID-19, top of mind for enterprise leaders is how to safely re-open and return employees to the workplace. Getting here has been no small feat, and returning to our workplaces will not be, either.
Amid concerns of resource scarcity and increasingly complex resolution processes, service desks are constantly under pressure to deliver more with less. This, in effect, forces service desk managers to drive technicians to resolve requests faster, leading to an unhealthy obsession with numbers. Several service desks are known to regard the number of requests closed by technicians as a good yardstick for their performance.
One major highlight of Week 5 at Knowledge 2020 was CEO Bill McDermott’s “Dream” keynote presentation, during which he was joined by chief product officer CJ Desai and Amy Lokey, head of design and UX. McDermott led off by explaining how a “workflow revolution” is underway in global business. Powered increasingly by machine learning and artificial intelligence, digital workflows are dramatically improving work experiences for employees and customers, McDermott said.
Between now and 2024, businesses are expected to spend more than $7 trillion on digital transformation. There’s a lot at stake with those investments, said ServiceNow CEO Bill McDermott, in this week’s “Dream” keynote at Knowledge 2020. “The [companies] today that are more digitally transformed will have a real advantage over their peer groups,” he said. “If you look at results, they’re already gaining market share.”
ServiceNow’s CIO and chief talent officer on what to expect in the months ahead The COVID-19 pandemic has turned the world of work upside down. As organizations and their employees navigate an uncertain future, one thing is clear – the traditional workplace will never be the same. In a recent CBS News poll, fewer than half the respondents (44%) said they would be comfortable going to a workplace outside the home.
