Operations | Monitoring | ITSM | DevOps | Cloud

Managing Issues and Improving Products After Launch

It’s easy to forget in the run-up to launching your next product that development doesn’t (and shouldn’t) stop after devices go into production. Anticipating and addressing issues after launch is crucial to maintaining a product’s quality, reliability, functionality, and customer satisfaction. This means engineers must be able to quickly respond to unexpected issues, improve the product based on real-world feedback, and set the customer service team up for success.

NiCE VMware MP 5 7 Release Recording 2023Q4

Come witness the unveiling of the NiCE VMware Management Pack 5.7 in our release video: "Advanced VMware Monitoring on SCOM and Azure Monitor SCOM Managed Instance." Dive into the dynamic world of virtualization management as we introduce an array of new monitoring features that promise to elevate the capabilities of Microsoft System Center Operations Manager (SCOM) and Azure Monitor SCOM Managed Instance.

Better Incidents Winter Bonfire: Inside On-Call

Engineers are bombarded with pages left and right. There's uncertainty about how to escalate. A constant blur exists between what's urgent and what can wait. This never-ending ping-pong game takes a toll. Burnout creeps in, and your engineering culture has taken a nose dive before you know it.

Struggling to link #github and #jira?

🎥 Check out this clip from Ken's YouTube video where he demystifies the process of integrating Jira & GitHub, making it a breeze for both cloud and self-managed setups. From simplified code reviews to GitHub web links & the Git Roll Up tab, this integration can help streamline your project management and development processes, making collaboration more efficient than ever! 👍