How Martello's DEM Benefits Mitel Partners
The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization.
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The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.
How Does Digital Experience Monitoring Improve Productivity
Optimizing the digital experience monitoring (DEM) strategy should be a priority for businesses. According to Forrester, the five principles to optimize end-user experience management are 1. Holistic 2. Workflow-centric 3. Feedback-driven 4. Automated and 5. Quantified. Exoprise offers businesses a 360 degree DEM solution for cloud, network, and workspace digital transformation. The better together monitoring strategy combines real user and synthetic monitoring to deliver actionable insights to IT for SaaS applications whether consumed from home or office. With complete coverage for ALL of Office 365 cloud productivity applications and crowd-sourced benchmarks, Exoprise leads the way to ensure high productivity for the remote workforce.
How to Benchmark SaaS Performance for reducing MTTR
Exoprise CloudReady effectively benchmarks SaaS application and network capacity performance through the power of crowd intelligence. This unique approach covers a variety of useful metrics for IT administrators such as Network RTT, Audio Jitter, SharePoint Health, Server Latency, Login Times, etc. Combining application monitoring and end-to-end network diagnostics with the power of crowd-sourced data analytics provides complete visibility into business-critical cloud services as well as insights into the health of the Internet. Reduce MTTR and accelerate troubleshooting during outages by instantly finding bottlenecks in the service delivery chain.
Best Practices to Improve Digital Experience Monitoring
Businesses need best practices and implementation strategies to improve the end-user experience for their employees. By combining synthetics and real user monitoring, IT can deliver a seamless Microsoft 365 and SaaS application experience. As work anywhere becomes a dominant reality, employee productivity and technology empowerment will be critical goals to measure. Ultimately, business leaders will need to determine key processes and workflows that need effective monitoring. Dedicating specific staff resources to digital workplace experience will impact end-user productivity.
Extend your Mitel Offering to Improve Service Delivery and User Experience
Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.
Why You Need a Digital Experience Monitoring Strategy
Delivering a digital experience with traditional monitoring tools is a challenge. Most legacy tools are monitoring on servers and websites and lacking coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.
How Website Monitoring Can Help Improve the End-User Experience
Making your customers happy is essential in any industry, but it’s imperative for online businesses because the competition is only a few clicks away. If you want your customers to be satisfied, providing them a great user experience is essential. This is easier said than done, however. There are many approaches for organizations wanting to improve their user experience, and picking the right one can become overwhelming. We’re here to help.
What Does Modern Infrastructure Include and How Do You Monitor It?
Understanding modern software applications isn’t just a question of what; it’s also a question of why. Why do we choose to use a particular technology? How does that technology serve the overall business needs? And when you have a problem, how do you figure out what’s wrong? If you’re in the position of trying to understand a modern software application for the first time, these questions can seem unanswerable.
Not All Metrics Are Good Metrics
The old saying goes like this: “If you don’t measure it, you can’t fix or improve it.” This reflects the obvious notion you can’t measure what you don’t monitor. But this isn’t where the story ends—it’s vitally important to choose, carefully and deliberately, what one measures and monitors. It’s also important to understand metrics in the overall context of an organization’s environment and goals.
A Beginner's Guide to Building and Maintaining Database Documentation
Although writing better queries and building the right indexes are important parts of improving database performance, building clear database documentation can also contribute to this goal by helping you understand your database architecture. Painting a clear picture of the structure of your database gives you insight into your data flows and helps you identify redundant data and clarify business processes.