Operations | Monitoring | ITSM | DevOps | Cloud

There’s an interesting synergy between hybrid work and proactivity. If you have a large remote or hybrid workforce, difficulties will tend to take longer to troubleshoot – and will of course also cause even more disruption for the user. Let’s take a simple, everyday example of a failing laptop battery. In this scenario, every time a remote user wants to leave their desk, they can’t – the laptop cuts off as soon as they unplug it.

In the face of unexpected crises or disruptions, maintaining business continuity has become more important than ever. Last year, businesses around the world had to shift to a remote workforce model overnight. Were their IT departments prepared for this massive shift?