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The latest News and Information on IT Service Management, Service Desk and related technologies.

Executive Summary Podcast Ep. 4 #goivanti

See all Ivanti’s original research at ivanti.com/research. Ivanti's recent research showed that IT workers are significantly more likely than other office workers to be anxious about the impact of AI on their jobs. IT workers are eight times more likely to say that the main beneficiaries of AI are employers rather than employees! Yet, IT workers also report record levels of burnout, which AI and automation have the potential to alleviate.​

Creating and Editing Custom Patches #ivanti #patch

This instructional video provides information on how to use the Custom Patch editor within Security Controls, and how to create and edit custom patches for initial installation and updates. The information contained within this video is not a 'best practice' and is intended for educational purposes, not for architecture or design. Viewers of this video should always test their custom patches in a safe, development environment to ensure that their intended actions are being performed by the patches to prevent any unwanted behaviour from affecting live or production services.

The importance of corporate clothing inventory management

The use of corporate clothing is a common practice among companies that want to create a consistent brand image. However, managing corporate clothing inventory can be a challenging task for businesses of any size. Between ordering new ones, paying attention to overstocking and understocking, clothing upkeep, and many other tasks, this becomes time-consuming and can actually decrease the productivity of the employees who can meanwhile concentrate on other more important operations.

10 Best IT Audit Software Options For 2024

Most organizations (if not all) have needs related to IT audits to stay protected and compliant with industry standards. As a result, they can benefit from fit-for-purpose IT audit software. These tools automate the auditing process, streamlining data collection, analysis, and reporting, thereby increasing efficiency and accuracy while reducing manual effort and human error.

SOP Example: How to Build an Asset Management SOP

Standard Operating Procedures (SOPs) are a great way to standardize your workflow process and make the end-user experience more cohesive. Here, we decided to provide you with an SOP example for ITAM so that you can streamline your ITAM strategy and monitor your IT assets throughout their lifecycle. An IT Asset Management SOP helps you: See how to create standard operating procedures for your ITAM processes in this video!

Why you should use fixed asset inventory and management software?

As businesses rely on equipment and assets to operate effectively, it is critical to ensure that they are maintained and replaced as needed. The key to successful asset management is the ability to predict future needs before they arise. This is where reports and data analysis come into play.

Software license management: 5 best practices

Software license management has become a major issue for companies. Whether it’s for finance, human resources, sales, production, communication, or any other department, the software is used in every department. However, with the proliferation of license types, it is increasingly difficult to manage them efficiently. Here are 5 best practices to improve software license management.