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The latest News and Information on IT Service Management, Service Desk and related technologies.

Learn ITSM and ITOM Key Differences and Similarities | Infraon

Apr 26, 2023 By Infraon In Infraon
In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management. Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.
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Infraon

What is Service Request Management? Examples and Benefits

Apr 25, 2023 By Manjeet Gupta In Infraon
Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully.
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Asset Infinity

Boosting Customer Experience with RFID-enabled Self-checkout in Retail Industry

Apr 25, 2023 By Asset Infinity In Asset Infinity

In recent years, self-checkout systems have become increasingly popular in retail stores. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. However, traditional self-checkout systems require customers to manually enter the product code or scan the barcode, which can be time-consuming and frustrating.

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Asset Infinity

How RFID technology can optimize asset utilization in offices

Apr 25, 2023 By Asset Infinity In Asset Infinity

Offices are complex environments where assets are always moving, from furniture and equipment to files and documents. Tracking these assets can be a difficult and time-consuming process. RFID technology can help optimize asset utilization in offices by providing real-time visibility and location tracking of these assets.

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Asset Infinity

RFID solutions for efficient inventory management in retail

Apr 25, 2023 By Asset Infinity In Asset Infinity

Introduction: Efficient inventory management is the backbone of any successful retail business. With the rise of e-commerce, consumers have more options than ever, which means retailers must prioritize a streamlined supply chain to stay competitive. Radio Frequency Identification (RFID) solutions have become increasingly popular in recent years as a way to improve inventory management.

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InvGate

New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Apr 25, 2023 By Celeste Mottesi In InvGate
Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. The vulnerabilities CVE-2023-2033 and CVE-2023-2136 can lead to remote code execution and have already been fixed. But that doesn't mean that's the end of the problem.
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Micro Product Demo: Ivanti Neurons for Security Operations Management in 151 seconds

Apr 25, 2023 By Ivanti In Ivanti
Ivanti Neurons for Security Operations Management provides your organization with centralized management of security events to identify all events that require triage and assigns the remediation activity automatically or manually to the right team. In this video, we look at the capabilities across Security Operations Management, Security Event Management, Security Incident Management, Incident and Change Management, DevOps, and Visibility.
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