The latest News and Information on IT Service Management, Service Desk and related technologies.
Orchestration in an IT environment refers to the coordinated management of workflows, applications, and systems, with the primary goal to optimize business performance by streamlining processes. Using orchestration, IT administrators can automate, from a single console, a series of tasks to run at a defined time or interval. This includes automating IT tasks like provisioning of user accounts, as well as managing databases, incidents, applications, and cloud resources.
Picture this: A critical business service is offline. Instead of panicking, you’re calm yet concerned. You retrieve data about the service in question and instantly see exactly which infrastructure components the service depends on, as well as their statuses. You quickly engage IT operators to address the issue and notify the line-of-business lead with an estimated time for its resolution. This scenario doesn’t have to be an impossible dream.
SCCM is one of the most business-critical applications—a must have on all the devices. Administrators use SCCM for endpoint protection, software distribution, and patch management. Any machine where the SCCM client is not functioning will be unable to receive necessary policies or application updates, which can create a significant vulnerability for your organization because this leads to compliance and security issues.
The majority (83%) of employees across industries want their jobs to remain hybrid, Accenture reports. Yet nearly 50% of CIOs feel their cybersecurity initiatives aren’t keeping pace with their digital transformation efforts, according to research by ServiceNow and ThoughtLab. Neither are their cybersecurity budgets. Combining artificial intelligence (AI) and machine learning (ML) for IT operations (AIOps) can help.
