Operations | Monitoring | ITSM | DevOps | Cloud

Executives have a difficult task ahead of them: innovating against a backdrop of global uncertainty. To minimize the possibility of disruption, they’re seeking business strategies that enable them to cut costs while pursuing ambitious projects at scale. This might seem like more of a paradox than a balancing act. However, some executives are meeting their goals with global business services (GBS).

Over the past several years, there has been a big focus on streamlining infrastructure operations. Many organizations have begun using DevOps principles in their software development and operations activities. We've also seen a new Ops in town recently: DataOps. Good things come from new methods to help teams collaborate across an organization.

Digital technologies have emerged as the most fundamental tools for the survival of businesses in the fiercely-competitive modern marketplace. Implementation of modern technologies helps achieve the most desirable business objectives. However, the adoption of innovations to facilitate digital transformation also brings cybersecurity challenges too.

2023 brings lots of exciting new features to InvGate Service Desk and InvGate Insight. We’re starting this year with some great product improvements that will make your experience using them even better. This month, we’re bringing you: Let’s see what this is all about.

As much as some IT admins may claim otherwise, using Excel for Asset Management is not a good idea. MS Excel is a powerful tool and has served analysts, accountants, finance personnel, the logistics team, and even IT admins ever since its inception. It has become one of the most ubiquitous office software ever since its initial release. Of late, Google released Sheets, a product similar to Microsoft Excel, as a potential competitor.

Customer relationship management (CRM) is sometimes like a bucket. New customers represent water going into the bucket, and departing customers reflect water flowing out. The water level—or the number of customers—rises and falls depending on the amount of water flowing into the bucket and the number and size of the holes. At ServiceNow, we recognized we had a leaky CRM bucket, thanks to rapid customer growth.

Cloud adoption has grown in recent years. From organizations developing a cloud-native strategy to those focused on cloud migration, there are many different ways to consume the cloud. No matter the reason for choosing the cloud or how organizations get there, many overlook one critical piece of the puzzle: cloud asset management. Have you been frustrated by figuring out what you have deployed in what cloud? If so, you're not alone. Let's examine why this is so important.