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The latest News and Information on IT Service Management, Service Desk and related technologies.

Innovation, Agility, Engagement: Three Keys for Success in Europe in 2023

2023 looks set to be challenging for businesses right across Europe. What can IT functions do to help their organizations survive and thrive? 2022 was a hard year for many organizations, with staff shortages, cost inflation, supply chain issues, and more. If anything, 2023 looks set to be even tougher here in Europe, with GDP growth forecast to fall from 3.3% across the EU in 2022, to around 0.3% for 2023. made more complex this time by historically high levels of employment.

15 Best (Free) Windows Utilities for SysAdmins

Running an organization's IT infrastructure is not easy, but having free windows utilities can make all the difference. Whether you provide tech support to a school, run the server of a startup, or manage a complex IT infrastructure, the work of a SysAdmin can be highly challenging. We're talking about unforeseen issues that require immediate attention, balancing the needs of different people, and being responsible for the upkeep of multiple computers.

Total experience: Today's top business multiplier

The pressures that converged upon businesses during the pandemic forced the rapid evolution of both the customer experience (CX) and employee experience (EX). In that make-it-or-go-under environment, many of those that survived came out ahead in terms of CX and EX. Now we face the next hurdle: strong macroeconomic headwinds. Inflation and the threat of a recession are forcing businesses to prove their resilience once again.

Make your ITSM more efficient with PagerDuty and ServiceNow

Putting PagerDuty between your monitoring systems, CI/CD systems—really, anything emitting events about your digital environment— and your ServiceNow CMDB opens the door for better event management and correlation, incident response automation, advanced analytics and more, helping you service distributed and central teams together for faster turnaround and better customer experience.

How ServiceNow Impact helps businesses accelerate time to value

The promise of software as a service (SaaS) has always been value-based pricing. Rather than owning a suite of products they might not need, customers can choose only the services they do need to drive specific outcomes for their businesses. From day one, SaaS was about value. More often than not, products in the enterprise software space fail to live up to this ideal. In light of that, we came up with a crazy idea to help customers accelerate time to value. The idea clearly struck a chord.

Extend the Power of Your ServiceNow Application with PagerDuty for Customer Service

The last few years have led to an increasingly digital world. We are all online, streaming, shopping, or simply surfing. In this new world, customer experience is more critical than ever. Customers want things to work as seamlessly as possible, and when things go wrong, so goes their trust and business. The key priority for many businesses is keeping those systems running as smoothly as possible to keep customers happy and build their loyalty.

Linux Patch Management Best Practices

According to Wired, around 67% of web servers worldwide use Linux OS, and the main reason behind using Linux OS is as follows: Linux comes with better security, but still, it is susceptible to malware attacks because newly discovered vulnerabilities, you require Linux patching for your organization to witness exceptional security. The importance of Linux patching is tremendous for any organization.