OnPage - ServiceNow Integration
OnPage complements ServiceNow’s ITSM software with critical alerting to lower risk, improve business agility, and reduce costs.
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ITSM
The latest News and Information on IT Service Management, Service Desk and related technologies.
xFlow for Support Analysts
This video highlights the CA Service Management xFlow user experience for Support Analysts. It is an innovative, award-winning experience enabling analysts to work the way they want and deliver the service expected by IT consumers.
Avoid Digital Disruptions And Streamline Incident Collaboration With OpsRamp's Certified ServiceNow Integration
OpsRamp’s ServiceNow Integration Delivers Faster Problem Isolation, Better Impact Analysis, And Quicker Reaction Times.
OpsRamp Receives Integration Certification From ServiceNow
OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.
Digital Workplace Predictions for 2019
2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?
Driving Successful IT Change Management through User Engagement
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
2019 Business Predictions: Is AI the Future of ITSM?
2019 could be the year of artificial intelligence (AI) in IT service management (ITSM). To better understand why this may be the case, let’s take a closer look at AI, how it works and the benefits associated with it.
Optimizing Your Instance with ServiceNow HealthScan
ServiceNow HealthScan quickly scans your instance and gives you recommendations on optimizing your instance and eliminating technical debt. With over a hundred best practice definitions, it provides interactive and filterable reports on security, usability, performance, manageability and upgradeability by ServiceNow product.
Proactive ITSM: Staying Ahead of The Curve
Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.