Operations | Monitoring | ITSM | DevOps | Cloud

We have just released Workspace Control 2022.2 (10.9.0.0), which contains one major new feature, several compatibility updates and bug fixes. We’ve also included several workflow improvements based on ideas submitted via the Ivanti Community.

Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste time, money, and resources.

With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks? How to save time and money while ensuring that your IT team is functioning as efficiently as possible? Now enter… the chatbot. The virtual assistant or the chatbot is a significant AI-powered development with various use cases. It is an integral part of self-service today. In fact, you can even say that the chatbot has re-defined self-service.

The education industry has lots of assets and pieces of equipment that need to be managed in the right way. However, most of their assets are lost, misplaced, or need to be repaired. The reason all these problems occur is because of the mismanagement of assets. The solution is simple, that is asset management software that is built to resolve all these types of problems. What is an asset management and how important it is for the education sector? That we will cover in this blog now.

Do you know how to improve project transparency? ‍ If you are trying to unlock higher levels of team productivity, you need to consider project transparency. When it comes to pushing projects forward and making progress, all key stakeholders must have access to the information they need to effectively complete tasks. Sometimes, it’s impossible to predict what information stakeholders will need to access. ‍

Data breaches and ransomware attacks are increasing exponentially. The number of data breaches reported per year has increased nearly 70% in the past five years. Eighty-five percent of IT decision makers report having suffered at least one ransomware attack over the same period. Organizations that fall victim to these breaches and attacks experience system downtime, damaged reputations, IP loss and other ill effects that lead to lost business.

Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no. While sales and marketing are imperative for success, they aren’t sufficient in this day and age where customers have limitless alternatives. Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that the expense of acquiring new customers has skyrocketed over the last decade.

Edua Dickerson, vice president of ESG and finance strategy at ServiceNow, co-authored this blog. Environmental, social, and governance (ESG) concerns are rapidly rising to the top of the corporate agenda. Not only is ESG a corporate responsibility, but it’s also a win-win for enterprises. By embracing sustainability, ethical labor practices, and effective processes and controls, organizations are laying the groundwork for increased value creation, according to McKinsey.

Maintenance is an important aspect that several organizations ignore. As a result, organizational assets do not work properly, asset failure occurs, and asset performance is not up to the mark. These types of scenarios are quite common when assets do not get maintenance on time. That is why organizations must not ignore maintenance. In fact, they should provide proactive maintenance to their assets which is helpful in minimizing maintenance expenses.