The latest News and Information on IT Service Management, Service Desk and related technologies.
Do you know how to improve project visibility? When you have a clear picture of performance, this enables you to make informed business decisions and move forward in the right direction. After all, knowledge is power. If you can see all the different components of your project workflows, you can quickly identify potential issues and address these with speed. Project visibility is essential to all smooth-running processes.
Lots of organizations do not pay attention to their assets and pieces of equipment, who is using them and where are they located. These are particularly important questions but usually, they are ignored as a result assets are lost and nowhere to be found when they are required. Lots of employees waste their time finding the required assets and pieces of equipment. It also leads to delayed production work. Overall, the top line and bottom line suffer.
“We are surrounded by data but starved for insights.” – Jay Baer The complexity of warehouse operations in the past few years has increased, with the high demand for better products and services. Managing warehouse processes requires real-time and comprehensive analytics that can provide measurable insights to help businesses make informed decisions. And more than ever, warehouses and distribution centers recognize that top-performing supply chain organizations are driven by data.
To run a business efficiently, it is particularly important to keep your customers happy. It does not matter how many customers you have, what matters is how good your service is! However, providing the best customer service can be a daunting task. Every customer wants their queries resolved at the earliest. However, it can be a huge problem, especially when there are customers in abundance. This is where a mobile helpdesk solution comes into play.
In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers. Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams.
I’m excited to announce that Ivanti is the recipient of not one, not two, but three “Best-Of” awards from Expert Insights for Spring 2022. Expert Insights’ Best-Of Awards are designed to recognize cloud technology providers across multiple software categories including cloud software, security, and storage.