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The latest News and Information on IT Service Management, Service Desk and related technologies.

New world of work: The great re-evaluation

The “Great Resignation” put employees in the driver’s seat. A new ServiceNow-commissioned survey suggests that Canadian workers are re-evaluating their workplace priorities. This has led to a shift in what Canadian workers demand from potential workplaces, forcing employers to reconsider their overall experience offerings. Canadian office workers now expect something more fulfilling and meaningful than a paycheck.

Chrome Zero Day: Find vulnerable devices for patching

Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.

Chrome zero-day: find devices with vulnerabilities across your inventory

If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well.

4 trends shaping the future of federal government work

At ServiceNow's annual Federal Forum in March 2022, more than 1,400 government leaders and contractors convened for the first time since the start of the pandemic. We recently surpassed the two-year mark of a rapid shift to remote work, and federal leaders reflected on the widespread modernization that took place during this period. Although the number of federal employees returning to offices continues to rise, according to Axios, the world of work has changed dramatically.

400% Increase in User Adoption in 1 Month? How This Company Made It Happen

After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.