Operations | Monitoring | ITSM | DevOps | Cloud

In traditional IT environments, services to customers are delivered and supported by the organization. A Service Level Agreement (SLA) is created with details like what would be the availability of service be, how reliable the service would be, what penalties can be charged in case of downtime, etc. The internal teams like the network administration team, development team, IT service desk, etc. would then draw up Operational Level Agreements (OLAs) to support the SLA.

On Tuesday, January 26, 2021, Apple released version 14.4 of its iOS, iPadOS, and tvOS products that included patches for three security vulnerabilities that affect iPhone 6s and later, iPad Air 2 and later, iPad mini 4 and later, and iPod touch 7th generation, as well as Apple TV.

Some of you may have seen recently that we are trying to commoditize machine learning through our MLTK smart workflows. Here I’d like to outline another example of an MLTK smart workflow, designed to help improve the usability of the predictive capabilities in ITSI.

ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.

What a high octane few months it has been on Ivanti Neurons for Spend Intelligence! With our first release in October last year our product teams took their first exciting step into solving the difficulties associated with managing the purchasing and delicate balance of cost optimization by combining visibility with targeted action.

At Ivanti, our highest priority is our customer. With that in mind, I thought it would be a good idea to share some research that my team and I have found valuable as we have migrated through the COVID period. The two pieces of Gartner research, highlighted below and linked to on our landing page below, really hit home at Ivanti so we wanted to share them with all of you.

To say that things have changed since March 2020 is so commonplace it’s becoming trite. Everybody knows that people have worked from home where possible. HR and IT functions have dovetailed as never before. The HR personnel are therefore likely to be working from home, but they have an additional pressure: they are supporting, and their managers are managing, teams they can’t see.

Customer experience separates all. Agencies offering B2B services to a diverse clientele often have complex requirements such as multiple integrations, reporting specifications, pre-defined security measures, and more. Due to these constraints, selecting the right customer experience software becomes challenging for them. If you have been experiencing this hurdle, then you are in the right place.