Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Applying Strong Cyber Hygiene Security to IoT Endpoints

The Internet of Things, better known as IoT. You’ve heard of it, right? But do you know what it is? Simply, it is the interconnection of things (or endpoints) on the Internet to send and receive data. Today, experts calculate that there are 31 billion things connected to the insecure Internet, and growing exponentially. Did you know there are different types of IoT applications?

A New Fast Lane to Value: Introducing Splunk's IT Essentials Learn and Work Apps

We often hear that our customers love using Splunk, know the power behind our platform and want to expand usage to IT. But they aren’t sure what steps to take first. We want our customers to maximize their Splunk investment and get them jump-started with Splunk for IT use cases by providing the guidance and best practices they seek.

IDC MarketScape Names Ivanti/MobileIron WW Leader in UEM Software

Hey, here’s some exciting news worth sharing near and far. Ivanti/MobileIron has been named to the Leaders Category of the IDC MarketScape: Worldwide UEM Software 2021 Vendor Assessment (doc #US46957820, January 2021) report. This follows on the heels of Gartner placing Ivanti as a Leader in the Gartner Magic Quadrant for IT Service Management Tools in October 2020.

How has the pandemic changed CISO priorities?

The world recently passed the one-year anniversary of the COVID-19 pandemic. Even with vaccines rolling out across the world, global lockdowns and travel restrictions continue unabated. The impact continues to be felt in every kind of business and organization, as workers either continue to work from home or adhere to strict health protocols to minimize transmission of the virus in the workplace.

Alloy Software Holds a High Performer Rank for ITAM and ITSM

Bloomfield, NJ – January 26th, 2021 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, today announced that for a second year in a row it has been named a “High Performer” in the G2 Crowd’s latest Grid® reports. The company’s innovative on-premises and cloud-based ITAM and ITSM platform received high marks in several categories, including IT Service Management, IT Asset Management, and Software Asset Management.

Ivanti will Acquire Cherwell to Further Enable the Everywhere Workplace

I am excited to share the news that Ivanti has signed a definitive agreement to acquire Cherwell Software, a global leader in enterprise service management (ESM) solutions. This comes on the heels of Ivanti being named a Leader in Gartner’s 2020 Magic Quadrant for IT Service Management Tools report.

Personalized IT: What Every Tech Dept. Needs To Know

The top priority of a typical IT team has remained relatively unchanged for decades: provide support for employees and make their user experiences as smooth as possible. With that being said, the actual workflow of an IT team looks nothing like it did years ago — because the way employees work on a day-to-day basis has drastically changed.

How to Futureproof IT Environments Without Going Into Technical Debt

Federal IT pros are experts at using quick fixes to keep costs down and save time, often because there’s no other option. They essentially leap from crisis to crisis instead of future-proofing the agency’s IT environment. Paying down technical debt is neither easy nor glamorous, but without this paydown, you’re creating a cyclical panic. For example, when you’re in technical debt, you run with what you’ve got until it breaks; when it breaks, you panic.