Operations | Monitoring | ITSM | DevOps | Cloud

The saying “knowledge is power” may be a cliché, but the truth of it holds strong, especially as it relates to IT systems and processes. With all the many moving parts in IT and the overall business, employees can often feel either bombarded with information overload or uncertain without enough. For this reason, many organizations have turned to knowledge management to provide structured processes for collecting, storing, and disseminating knowledge throughout the organization.

We are excited to announce the availability of the new MobileIron UEM Cloud R76 and UEM Core 11.1, our on-premises offering. As with past releases of MobileIron UEM, our product team continues to focus their efforts on use cases that help our customers to enhance security, improve the admin/user experience and support new use cases driven by OS updates.

Connecting Microsoft SCOM and ServiceNow is a no-brainer! If you want to synchronize your alerts with your incidents, view issues in real-time, and generally make your life easier then why wouldn’t you! But, we know not everyone is tech-savvy enough to develop these solutions themselves, so we’ve written this blog to give you a helping hand. So, if you want to give it a go and build your own integration tool, then here’s how to get started.

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the road at 11pm, and you just want to reset your password so you can finish up and send them home in the car you just fixed. The service desk is closed, so you go for the chatbot option.

Sales engineers play a significant role in bridging the gap between internal teams and customers. This shared services team has product experts who possess a sound technical background and a deep understanding of customer expectations. With that, they support several business functions like Sales, Customer Service, Research and Development, and so on. Sales engineering professionals can wear many hats because of their in-depth understanding of the products and the business itself.

For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast where I’ll send you back to part one, but you may find it helpful to visit the previous recommendations for other internal service providers. Reflecting on 2020, we saw how powerful collaboration in the service desk could be in maintaining users’ productivity and achieving broader business goals.

Sweating IT assets, ever heard of them? It might seem nonsensical to imagine an IT asset perspiring from being overworked, but it’s actually not a far-off analogy. When a business delays the purchasing of new technology as long as possible, it’s called ‘sweating assets.” Companies have their reasons for this strategy, but it usually comes down to one thing: an attempt at cost-savings. Do sweating assets actually help to achieve this and where do they miss the mark?

As COVID vaccines begin to roll out, get ready to return to the workplace with ServiceNow and learn about how to bring employees back to your workplace. How to create an employee centered game plan for the safe return to workplace Workplaces are reopening.