The latest News and Information on IT Service Management, Service Desk and related technologies.
Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.
We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and expands API integration capabilities. For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal.
On-demand collaboration happens fast nowadays. Service agents, from IT, HR and other departments, need to collaborate quickly to resolve employee needs before they become larger issues. Great employee experiences demand end-to-end integration and execution at scale. No longer a nice-to-have, productive collaboration has become essential for business continuity and enterprise resilience, as some workers start to return to the physical workplace.
A targeted approach to improving users’ browser experiences while minimizing the impact on IT As today’s modern IT estates see an exponential increase in the use of SaaS-based applications year-over-year, many of those applications are being accessed through the browser. The ability to manage browser usage, data, and synchronization has become critical to positive experiences for local, mobile, and remote users.
Application Performance Monitoring (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. It is an important technology that ensures the computer application programs are performing as expected. The ultimate goal of performance monitoring is to supply end users with a top quality end-user experience.
Ivanti’s recent acquisition of Cherwell surprised the ITSM industry, and stirred up more questions rather than answers. These two legacy giants have competing ITSM platforms with overlapping offerings. How will the two converge? Which roadmap will they follow? What will happen to the customer experience? Uncertainty in the future of your IT investment brings about doubt and anxiety.
What is the typical workday of a remote knowledge worker in the Everywhere Workplace and how is the Everywhere Workplace protected? Through Ivanti Neurons, MobileIron Unified Endpoint Management and Threat Defense, you have the power, wherever you work and whatever you are working on, to connect securely anywhere and everywhere even when faced with challenges. Here are some examples of common challenges and methods used by threat actors: 1.
Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.
What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.
