The latest News and Information on IT Service Management, Service Desk and related technologies.
The new customer-centric customer service model—it’s all about resolving customer issues not efficiency and savings Are your customer service strategies shifting to align with enterprise digital transformation efforts across the business? If you’re still measuring customer service success based on how efficient and cheap it is to meet the needs of your customers, the answer likely is no.
ITIL 4 has the potential to launch a massive shift in the evolution of IT service management. We're used to thinking in terms of a "service lifecycle", but ITIL 4 introduces a service value chain—where activities that create value can be started at any point, by anyone. Let our experts help you sort through the chaos of this intellectual shift.
Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency. ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.
Are you prepared for Windows 7 end of life? Today marks the day that Windows 7 has entered its end of life phase. What does that mean? It means that after 11 years, Microsoft's updates and security fixes will no longer be offered for the old operating system. Millions of PCs around the globe are still running Windows 7, and it's important to know how Windows 7 end of life will affect those PCs.
Everywhere you look, digital transformation initiatives are taking hold across the enterprise. Customer service is no exception. Today, new digital technology options mean customers expect choice, flexibility, speed, transparency, and personalization from the companies they do business with—expectations that are only increasing.
Basware is known for delivering leading edge financial software that cuts costs, increases efficiencies, and reduces risks to an enterprise’s global operations. They help customers simplify operations and spend smarter by automating procurement and finance processes. What makes their offerings world-class is both the capabilities they provide and the way they provide them.
If you’re a tech geek you must have come across disrupting technologies like Artificial Intelligence, Machine Learning, Big Data, and IoT. These are the key buzz words since many years. With this blog we plan on kickstarting 2020 with the most sought-after question amongst IT administrators & DevOps team, “How will AI & ML benefit us?”, “What’s the role of AI in Networks?” & more. Well, let’s get started!
Firstly, I would like to take this opportunity to wish you all a very Happy New Year. I am writing from my favorite coffee shop in Warrington, rather than undoing all the damage I did eating my own bodyweight in Ferrero Rochers over the Christmas break! I’m excited to share some of my Software Asset Management (SAM) predictions for 2020, and the coffee has kicked in, so let’s go!
The importance of IT Service Management today cannot be overstated. Managing IT services has rarely been more challenging, and your users expect a lot from you. With Ivanti Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
A miserable first day on the job can often be worse for employers than it is for employees. In response to a 2018 survey from West Monroe, 45% of new hires said they rebooted their job search after their first day didn’t go as hoped. There is an obvious—but not easy—solution to avoiding the mutual misery: a smooth onboarding process, which leaves a great impression and dispels any confusion that might tarnish it.
