The latest News and Information on IT Service Management, Service Desk and related technologies.
Last month was busy with several key product updates, events and webinars. OpsRamp EMEA controlled the chaos in Europe with our presence in Cloud Expo Europe London, while the US demonstrated OpsRamp’s bi-directional ServiceNow integration with a webinar, and 451 Research’s latest report recognized the company’s innovations in hybrid cloud management. Here’s a quick snapshot of the news milestones that made the month of March.
Our recent webinar on Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM featured Curt Thorin, Solutions Strategist and Jordan Sher, Director of Corporate Marketing. The webinar addressed the challenge of managing alerts and remediating incidents at scale and how the right automation and ITSM integration investments (powered by AIOps) are helping enterprises address the problems of alert storms and service degradations.
A Configuration Management Database (CMDB) contains all relevant information about the hardware and software components used across an organization’s IT environment. Even more important, a CMDB defines the relationships and interdependencies between those assets. This makes it easy to understand, manage and report on the service being delivered.
