Operations | Monitoring | ITSM | DevOps | Cloud

The go-to solution for BFSI The banking industry is based heavily on business-critical customer-facing applications, many of which are available on a mobile platform. Clients expect these programs to have negligible downtime. The banking industry has been way ahead in embracing DevOps practices, as it needs to deliver user experiences that go beyond their expectations.

Blackhawk Network may be the most omnipresent company you’ve never heard of. As the market leader in card-based financial solutions and the largest provider of 3rd party prepaid cards, you’ve probably purchased or used one of Blackhawk Network’s gift cards, without ever knowing it was them. That’s how they like it.

Did you happen to catch the important news unveiled in Ivanti’s January 7 press release? Ivanti enters the next decade with an augmented leadership team. Jim Schaper, Ivanti’s current Chairman of the Board, has been appointed Chief Executive Officer, and the company’s longtime CEO Steve Daly has retired but will continue to serve as a Board Member. You can learn more about the new Ivanti leadership team in one of our recent blog posts.

Quick question. What does ITxM mean to you? Well, a Google search leads immediately to scores of results pertaining to the essential, life-saving industry of transfusion medicine and the donation, storage, and distribution of blood products. But what does ITxM mean within the context of enterprise IT network environments? Well, it’s all about improving an organization’s capabilities within the areas of IT asset, IT service, and IT security management systematically.

Chris Goettl is many things to many people. Family man. Homebrewer. PC gamer. Hockey player. And IT security guru and thought leader. As Director of Product Management, Security, at Ivanti, Chris is a highly sought-after expert for his insights into how organizations can strengthen their enterprise IT security in an increasingly demanding environment. Chris hosts a monthly webinar focusing on Patch Tuesday and security vulnerabilities, and frequently blogs about security topics.

In this age, businesses that provide the best service survive, and when technology becomes the only means to deliver the best service then IT service management is not a question of why but a must. ITSM enables organizations to build a business around better IT support structures, so they can create the best product or service experience. In this blog, we will talk about some of the fundamental questions around ITSM.

Six key trends are transforming customer service—Here’s how to translate them into real business value Today, digital transformation across the enterprise is impacting customer service. The most successful companies are evolving customer service from single-channel or non-integrated multichannel into a dynamic platform for customer experience.