Operations | Monitoring | ITSM | DevOps | Cloud

Technology is helping enterprises simplify process and supercharge the everyday. A good employee experience (EX) is built on efficient ways of working, freeing employees from repetitive tasks to create a more rewarding workday – one that is spent on interesting, high-value projects. But for business leaders looking to deliver the experiences that employees now demand, where should they start? The short answer: good EX thrives on well-designed automation.

Many promising sprinters face a mental roadblock as they develop. Physical training and repetition propel them faster and faster, yet despite pushing their body harder each month, most still plateau. It often takes a wise coach to switch a sprinter’s mindset from simply moving quickly to moving their body with purpose, using better technique, and taking longer strides. Finance teams face a similar predicament with their monthly financial close process.

2019 was an exciting year for ServiceNow—not just in terms of business results, but in how we led a series of important conversations about the future of technology and work. On our Workflow site, thought leaders across the company weighed in on a range of timely issues, from a new manifesto for IT to a new sense of purpose for employees. Here’s some of the best thinking on Workflow from 2019.

Ivanti recently polled approximately 1,600 IT professionals in order to gain deeper insights into how IT assets are managed within organizations. Here are some of the survey's findings.

Asset management is not just about collecting inventory, it’s about how we document, track, and control every IT asset. Below are five key benefits that every IT asset management system should provide. IT asset management dashboards provide complete visibility into every system within an organization. The knowledge that is provided from IT asset reports can be used to make informed decisions about IT strategy and IT asset acquisitions.

An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.

As part of the re-affirmed commitment to customers as announced on January 30, Ivanti launched an Independent Business Unit (IBU) consisting of proven solutions with a large customer following (dare I say: fans?) that deserve some TLC. The dedicated team hit the ground running by launching a long-anticipated product release of Ivanti Workspace Control just days after the announcement of the Independent Business Unit. You can sure say we take our commitment to heart, and so we should!

Greetings! This is Christine and Eldin reporting from Solutions Engineering, a team at Grafana Labs dedicated to helping users maximize what our Enterprise and Cloud products can do for your orgs. In a previous life, Eldin managed the customer experience department for several different companies and still remembers the pain of running daily reports so his team could have visibility into their ticket queues.

I wrote a blog article back in 2017—Windows 10 and Windows Server 2016 – the Old Battle of VDI Versus RDSH—wherein I discussed in depth the relationship between Windows 10 as a client OS and Windows Server with the Remote Desktop Session Host role installed. Since virtual desktops became a thing, this debate has continued pretty much in the form that I laid out there.