Operations | Monitoring | ITSM | DevOps | Cloud

Managed service providers (MSPs) are strong multitaskers, handling monitoring, documentation, security, infrastructure maintenance, support, and more for each of their clients. So clearly the need for a strong set of MSP tools is one that cannot be overlooked. In the current state of IT, clients expect swift response and seamless service delivery no matter the time of day, meaning, MSPs must invest in a toolkit that will enable them to deliver high-quality service 24/7.

In my conversations about managing large, complex networks, one topic is now constant. The issue isn't budgets or new technology; it's about personnel. Specifically, it's the increasing difficulty of finding and retaining skilled professionals. If you are feeling this pressure, you are not alone. The search for technical talent is a universal challenge.

In my last blog, I’ve discussed a common problem: metrics like mean time to resolution (MTTR) mean nothing to business leaders. Celebrating a faster fix for an outage that still cost the company thousands in lost sales is a conversation that goes nowhere. You might as well be speaking a different language.

When the internet goes down, our primary job is to help everyone get back up, as fast as possible. Of the almost half a million incidents we've helped our customers solve, there are some which stand out for both their scale and impact. One of these happened on Monday, October 20, when AWS had a widely covered major outage in their us-east-1 region, from 07:11 to 10:53 UTC. We’re hosted in multiple regions of Google Cloud and so the majority of our product was unaffected by the outage.

The 2025 DORA report just surveyed nearly 5,000 technology professionals and delivered a verdict that should reshape how you think about AI investment: AI doesn’t create organizational excellence; it amplifies what already exists. For teams with solid foundations, AI is a force multiplier. For teams with broken processes and dysfunctional systems, AI magnifies the chaos.

We’re excited to share a major update to the StatusGator Help Center — redesigned to make finding answers and learning new features faster and easier than ever. We’ve reorganized our documentation, added new guides, and improved formatting so you can navigate with ease — whether you’re just getting started or managing advanced integrations.

We closed Q3 2025 with several important updates designed to make StatusHub even more reliable, flexible, and transparent for teams managing IT outage communication. Let’s take a closer look at what’s new.