Operations | Monitoring | ITSM | DevOps | Cloud

Consistent performance and continuous improvement: these are the fundamentals we should aspire to in the world of cloud software delivery. We focus on ensuring our systems become more consumable, enjoyable and innovative. We seek to make customers’ lives easier and more productive through incremental achievements, and doing a better job, every day.

As the world continues to shift toward a remote-first or hybrid work model that relies heavily on cloud applications and SaaS, new business challenges have emerged for the IT industry. One of these challenges we’ve been tracking here at Auvik is the lack of management for SaaS applications and the risks this kind of shadow IT can bring to a business. That’s why we think the 2022 Gartner Market Guide for SaaS Management Platforms (December 2022) is so critical.

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.

In technical support, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team. By utilizing Honeycomb, our support engineers can monitor, troubleshoot, and investigate customer issues with great efficiency.

When it comes to M&A, for some MSPs it’s just part of their DNA. In this blog we talk to Kevin Cook, CEO of The Purple Guys, about his company’s M&A journey, why standardization is critical during M&A, and some of the key lessons they’ve learned along the way.

ManageEngine CloudSpend, a cloud cost management tool, is excited to announce the release of its new, Reports feature. CloudSpend’s Reports feature automates report generation for integrated cost accounts, utilizing tags like Region, Service, and Billed Accounts for each one.

I’m excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named ServiceNow as a Leader among the top vendors in the crowded AIOps market.1 Our journey to this position underscores our leadership in predictive AIOps. We’ve continuously harnessed the immense potential of AI to enhance operational efficiencies, drive productivity, and revolutionize user experiences.

We are proud to announce that we have released HAProxy Data Plane API 2.8, available on our GitHub page. This release follows the recent HAProxy 2.8 release and incorporates its changes, along with some improvements and changes specific to the API. HAProxy Data Plane API 2.8 adds new keywords focused on QUIC, OCSP stapling, and tuning options that allow you to customize your HAProxy process using the HTTP REST API programmatically.

Wouldn’t it be great if Rancher could provision and manage not only Kubernetes clusters but also the OS running on the cluster nodes? This is the goal we had in mind when we started working on Elemental. Elemental adds to Rancher the ability to install and manage a minimal OS based on SUSE Linux Enterprise technology, delivered and managed in a fully cloud native way. This simplifies the infrastructure (you only need a container registry) and day 2 operations.

As you probably already know, Blackfire and Upsun joined forces back in June 2021. And since then our collective teams have been working together to provide a seamless integration for a complete Git workflow and Observability solution. Blackfire was already part of the Upsun product experience for Enterprise and Elite users for quite some time now thanks to the Upsun Observability suite.