Operations | Monitoring | ITSM | DevOps | Cloud

The Role of Automation in Fraud Detection and Customer Service

Fraud poses a greater threat to businesses in the current technological era. Additionally, companies can exceed customer service expectations. Automation is a powerful tool that you can use to alleviate both problems fairly easily. Automating systems will help companies improve security and the customer experience. This post will examine who can benefit from automating fraud detection and customer service.

How Meaningful Thank-You Messages Improve Employee Morale and Retention

The gratitude can be lost in the commotion of the busy-paced modern workplace.Managers are deadline oriented, employees are multitasking on various projects and even the mere utterance of the word thank you is usually postponed or simply forgotten.However, studies always show that appreciation is among the strongest and least used instruments of creating a successful working environment.Well-crafted thank-you messages can change the culture at the workplace, increase morale and give talented employees a reason to stay.Whether to show thanks or not is not the question, but how to do it in such a way that is memorable and may be heard.

How to prevent outdated server inventory risks with efficient server monitoring

At any point in time, your IT teams are constantly working on performance monitoring, security patching, scaling, and related activities. Most teams overlook one critical pillar: a reliable and up-to-date server inventory. Why did we emphasize the phrase "reliable and up-to-date"? Because there are still teams using a spreadsheet that was last updated years ago when a server inventory report is requested. What follows when you do not maintain an updated server inventory repository is.

Building Operational Resilience for the Year Ahead with Teneo's Digital Employee Experience (DEX)

As we step into a new year, one truth stands firm in financial services: resilience isn’t optional – it’s expected. Markets fluctuate, regulations evolve, and technology accelerates. Amid this complexity, IT leaders carry the responsibility of ensuring that operations don’t just survive disruption, they thrive through it.

Agentic AI Essentials: Your Guide to the Future of Automation

To mark the launch, we’re publishing Agentic AI Essentials, a four-part series to help organizations navigate the reality of agentic AI adoption. Across the series, we’ll look at the questions that matter most: what’s real versus hype, how to avoid adoption pitfalls, how to measure ROI, and how roles will evolve once agents are onboarded. Here’s a sneak peek at what’s in store.

Finetuning Gemma 3 on private data with Unsloth and CircleCI

Fine-tuning Large Language Models (LLMs) on private, domain-specific data can unlock significant value for your specific use case. When done correctly, you can create AI apps that understand your organization’s unique context. These apps can speak your brand’s voice and deliver remarkably accurate results that general models cannot match. However, finetuning is not always the right solution. Many teams rush into this complex technique without exploring simpler alternatives first.

Implement dbt data quality checks with dbt-expectations

dbt is one of the most popular solutions for data transformations and modeling. Many commercial data pipelines rely on dozens, or even hundreds, of individual dbt jobs. Data engineers, data platform engineers, and analytics engineers who own these pipelines need to maintain a testing framework to prevent mistakes in data processing that can compromise analysis.

Easiest Way to Connect InfluxDB to a Grafana Data Source

InfluxDB is a widely used time-series database designed for storing and querying metrics, events, and telemetry data. It’s commonly used for infrastructure monitoring, application instrumentation, and IoT-style workloads where time-based data is central. In many environments, InfluxDB already exists as part of the monitoring or data collection pipeline, and the primary need is simply to visualize that data effectively.

Why 2025 Changed Everything for DevOps and What Puppet Built to Meet It

In 2025, DevOps teams faced a pivotal moment. The era of treating security as an afterthought was over. Practically overnight, airtight protection became a non-negotiable requirement across every layer of the technology stack, whether on prem, in the cloud, or at the network’s edge. For many teams, this wasn’t just a technical hurdle; it was a daily source of stress.

Trace-connected structured logging with LogTape and Sentry

As our applications grow from simple side projects into complex distributed systems with many users, the “old way” of console.log debugging isn’t going to hold up. To build truly observable systems, we have to transition from simple text logs to structured, queryable, trace-connected events.