Operations | Monitoring | ITSM | DevOps | Cloud

As a framework for goal-setting, the Objectives and Key Results (OKRs) methodology is an incredibly useful tool when implemented properly. It can help your engineering team better plan and stay aligned toward common objectives through the duration of the development process. On an individual level, OKRs can also encourage each team member to make personal progress toward their own goals or common team goals that would benefit the company.

Relabeling is a powerful tool that allows you to classify and filter Prometheus targets and metrics by rewriting their label set. The purpose of this post is to explain the value of Prometheus’ relabel_config block, the different places where it can be found, and its usefulness in taming Prometheus metrics. Much of the content here also applies to Grafana Agent users. For reference, here’s our guide to Reducing Prometheus metrics usage with relabeling.

In part 1 of the CLI Stands For…A CLI Into Series, we outline why you would want to use the CLI, some of the benefits of doing so, and a bit of CLI history and terminology. In part 2 – An Introduction to Shell Commands, get ready to roll up your sleeves and dive into a deeper understanding of the terminal.

What do you picture when you think of the Everywhere Workplace? Your home office, beloved pet curled up at your feet, coffee brewing in the next room? Or maybe working in the mountains or at the seashore or some other idyllic location? There’s more to the Everywhere Workplace than exotic work settings.

Ransomware is on everyone’s minds these days, with attacks against small businesses, hospitals, and local governments increasingly in the headlines. Managed IT service providers are experiencing a dramatic increase in attempted cyberattacks.

When designing a solution, you should keep future needs in mind. If the number of users increases dramatically in a short period of time, the solution should be scalable enough to handle the new growth. Making systems scalable on cloud is relatively easier as compared to scaling on-premises infrastructure. AWS has provided excellent tools/services to enable your applications for as much scalability as you want.

Just a few years ago, security orchestration, automation and response (SOAR) was the new buzzword associated with security modernization. Today, however, SOAR platforms are increasingly assuming a legacy look and feel. Although SOARs still have their place in a modern SecOps strategy, the key to driving SecOps forward today is no-code security automation.

From setting up new hires with everything they need to get to work to troubleshooting technical difficulties, IT teams often field the same kinds of requests over and over. And while each request might feel like a small task, collectively they can add up to a huge time sink in the long run.

Database backup protects your data by creating a copy of your database locally, or remotely on a backup server. This operation is often performed manually by database administrators. Like every other human-dependent activity, it is susceptible to errors and requires lots of time. Regularly scheduled backups go a long way to safeguarding your customers’ details in the case of operating system failure or security breach.

Client project management can present a range of challenges. Establishing solid working relationships with your clients is critical to retention. These are the foundation of any successful service business. If you’re unable to inspire retention and suffer from high churn, this can throw the sustainability of your service business into question. So, what’s the secret to success?