Operations | Monitoring | ITSM | DevOps | Cloud

Expert believes machine learning can improve after failing for Covid

Machine learning and artificial intelligence (AI) systems have long been touted as the future of medicine. A patient can walk into a doctors office, and after a quick scan discover their risk for a variety of diseases, and be given information on how to prevent them from occurring. Patients suffering from diseases like cancer can have treatment decisions made by an AI that can optimize care and maximize likelihood of survival.

Serverless vs Fully Managed Services: What Are They? What is the Difference Between Them?

One of the first questions you must ask yourself when deciding to construct an application in the cloud is whether your application will be built utilizing serverless or fully managed services. To begin, let me state that these are extremely loosely defined concepts and that there may be cloud services that fall somewhere in the middle, as well as others that are both serverless and fully managed services at the same time.

SCOM Notifications: Kill your legacy email subscriptions in favor of Microsoft Teams

Microsoft Teams is a product that already before the pandemic started to gain popularity and, during, helped employees communicate and collaborate in their new remote offices. There are precursors to Teams - in Microsoft's portfolio, Skype for Business was retired last year, and after that, the increase of Teams users have been skyrocketing. Why Teams differ from some of the other communication alternatives is the many functions of teams that allow for much more than a chat, call, or virtual meeting.

12 ways to ace customer communications during a system outage

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.

Usual Performance Suspects: Introducing Suspect Spans

A trace is the end-to-end journey of one or more connected spans and a span is an operation or “work” taking place on a service. So when it comes to debugging a performance issue, being able to pick out slow spans out of a line up is the fastest way to seeing the root cause and knowing how to solve it. Suspect Spans surfaces a list of spans that correspond to where the most time in a transaction is spent.

Replacing your backup solution: part one, learning why

So, you’re thinking about replacing your current backup solution. Well, before you start requesting price quotes and comparing feature matrixes you should understand that a change can have both short-term and long-term impacts. The extent of the impact depends on several factors, including why your clients need backup, how those backups are being performed, whether they have ever experienced data loss, and how long they need to retain backup data.

Bootstrapping a cloud native multi-data center observability stack

Bram Vogelaar is a DevOps Cloud Engineer at The Factory, and he recently delivered an intro to observability talk during our Grafana Labs' EMEA meetup. When I talk to customers, they might tell me about how their applications are running in two data centers, but when we probe a little further, it turns out that their observability stack is only available in one of them. This revelation hit close to home last March.