Operations | Monitoring | ITSM | DevOps | Cloud

How to improve customer engagement: Use conversational messaging

How we communicate with each other has changed, thanks in large part to rapidly evolving technology. Every day, we spend time online and on our smartphones. We’re accustomed to rich messaging with family and friends using images, videos, and emojis to help make our point and highlight our meaning. We also communicate asynchronously, meaning when we have time and it’s convenient for us.

The Kids are Connected: Ensuring Connectivity in Education Networks

Connectivity is more important than ever to support our education system. BYOD, remote classes, Wi-Fi, and a variety of digital learning solutions are now just part of the equation. Education IT teams have a big task: making sure educational service delivery remains uninterrupted while balancing the constraints of limited budgets, staff, and time to support digital transformation that can keep up with modern demands.

User experience is a focus of Sumo Logic Observability innovations

Technology environments are rapidly evolving as organizations look to remain competitive, accelerate innovation and make themselves more agile. But in the process, many of the observers, i.e., stakeholders who track infrastructure and application metrics, are falling behind, unable to monitor and manage modern, cloud-native apps and multi-cloud environments due to the complexity that comes with them.

Best Practices to Monitor Node.js Performance

Built on the V8 JavaScript engine of Chrome, Node.js is a very lightweight, open-source framework with minimum modules. And since it is an asynchronous system by default, it is faster than most other frameworks. DevOps still need Node.js monitoring to ensure performance better than other frameworks. In order to understand how relevant Node.js still is, note that PayPal, Reddit, LinkedIn, Amazon, Netflix and other high-use, high-visibility service providers use the framework.

Data centre networking: what is OVS?

In one of our preceding blogs, we spoke about Software-Defined Networking (SDN) and the key drivers behind it. Virtualisation is one of the fundamental aspects that characterises SDN, and has influenced the architecture of network switching in the data centre. OVS (Open vSwitch) is a fundamental component of modern and open data centre SDNs, where it aggregates all the virtual machines at the server hypervisor layer.

Embedded systems: the advent of the Internet of Things - Part II

This is the second part of the two-part blog series covering embedded Linux systems and the challenges brought about by the proliferation of Internet of Things (IoT) devices. In Part I, we surveyed the embedded ecosystem and the role Linux plays within that space. This blog takes you on the next step in the journey, where we explore the most demanding challenges facing manufacturers of tightly embedded IoT devices.

NiCE VMware Management Pack 5.4 released

The NiCE VMware Management Pack 5.4 is an enterprise-ready Microsoft SCOM add-on for advanced VMware vSphere and ESXi monitoring. It supports the VMware administrator in centralized vSphere and ESXi health and performance monitoring to improve user experience and business results. The new NiCE VMware Management Pack 5.4 comes with new features, such as extensive vSAN monitoring options, vCenter Service monitoring, Snapshot management, Datastore Provision monitoring, as well as Certificate tracking.

The Essential Components of Digital Transformation

The digital revolution forced every organization to reinvent itself, or at least rethink how it goes about doing business. Most large companies have invested substantial cash in what is generally labelled “digital transformation.” While those investments are projected to top $6.8 trillion by 2023, they’re often made without seeing clear benefits or ROI.