We all want fast access to the information we need, when we need it. With a few simple clicks, we expect our questions to be answered and our problems to be solved. We want to be empowered to solve problems on our own, intuitively, and without friction. We expect seamless, quick, and easy self-service. According to a Gartner® report, 85% of customer service interactions will start with self-service by 2022, up from 48% in 2019.1.
Within this blog post, we’re going to take a look at AWS Log Insights and cover some of the topics that you will find useful around what it is, how to use it, and how it can link in with our various solutions.
Change agents oversee implementation of changes in an organization. They are the ones who make sure that the new strategy is being followed by everyone as they have the power to bring about change in an organization. A successful change agent should have the following skills: knowledge, leadership skills, understanding of factors that are involved in bringing about change, and knowledge of different forms of change management.
We are proud to announce the launch of direct dashboard uploads with Logz.io. These new metrics dashboard templates are available for 25 different tools and more to come. Each of these templates is now available to Logz.io customers and covers the gamut of popular monitoring tools used by DevOps teams. Some of these tools also include multiple options. The process is simple. Head into the Logz.io app and head to your metrics account.
It’s no secret that cyber attacks are on the rise. Not only are they becoming more frequent, but the malicious actors who mount these attacks are constantly improving their skills and evolving the tools in their arsenals. Protecting your organization is challenging at best; especially since we measure the return on investment for cybersecurity as ‘preventing losses’ instead of ‘increasing revenue.’
One of the experiences I’ve truly enjoyed over my first year as a senior solutions engineer here at Grafana Labs has been learning from our community and customers about their own Grafana journeys. I’ve been impressed by some remarkable dashboards for home automation, personal health data visualizations, family Minecraft statistics, and energy usage projects.
Are you leveraging technical account management software to fast-track technical support requests and increase customer satisfaction? To retain customers, your team must focus on providing technical support and guidance to ensure customer success. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.
I want to be remembered. I think a lot of us do. At least, that’s what I used to think. Now I am not so sure. I have a bad habit of looking at the universe through an existential lens where value is measured by impact. Impact, meaning the measurable change created by specific action. Since everything physical ultimately decays, the longest lasting impacts are those that linger in our collective memory. Great works, great triumphs, great discoveries, and great inventions – great impacts.
