Operations | Monitoring | ITSM | DevOps | Cloud

MSPs generate more MRR (monthly recurring revenue) when they’re able to reduce reactive noise and dedicate their resources to more proactive MSP tasks. This is because proactive tasks are predictable. They’re scheduled into our days (e.g., regular technology alignment visits, business impact and strategy meetings, centralized services, and projects). We know how much they cost and how long they take to complete. We know the margins on proactive tasks (if we price them properly).

In the Data Age 2025 report, worldwide data is expected to grow 61% to 175 zettabytes by 2025. The enterprise sector, in particular, generates more than 30% each year. To be ready for a digital future, consider the scaling strategy of data infrastructure beforehand. Scale-up and scale-out are the main ways to add capacity to your infrastructure.

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

Oh man, did I get ahead of myself in my last post! I started chatting tools, and I realize now that I really should have been talking more about why I’m using Sensu and Gremlin. But it didn’t occur to me until last year at Monitorama. John Allspaw gave the keynote talk (Taking Human Performance Seriously). While you can watch the talk here, I’ll highlight a few points...

The seamless scaling and headache-free reliability of a serverless application architecture has become compelling to a broad community of cloud specialists. But for those who have yet to become converts, a specific issue related to service startup latency—Cold Starts—has been one of the cited key objections. Fortunately, the serverless marketplace is maturing.

Today’s post continues the trend of covering log-related topics, by answering the question: “what is log analysis?” What is this, and why is it essential for your organization?

I have often heard it said that "data is the new oil" - it has value if it can be extracted and used correctly. How to extract value and leverage this opportunity - and occasional threat - is what I most commonly hear is keeping today's executives awake at night. From mom-and-pop shops to global enterprises, within nonprofits and the public sector, every leader wants to become data-driven. Unlocking the power of data is, obviously, critical to success.

Since Real User Monitoring first launched in 2015, Raygun has helped thousands of teams identify and resolve front-end performance bottlenecks impacting their customers. Today, we’re excited to announce support for first paint and first contentful paint, along with rich new visualizations designed to help you better identify and diagnose performance problems in your software.

How Chooseus Life Insurance lost its customers’ cardholder details and their trust In August 2019, reporters began flocking to Chooseus Life Insurance’s head office in Detroit after news leaked that thousands of the company’s customers had lost money due to a security breach. The CEO of this life insurance company released the following statement: “We have had your trust for two years.

Two years ago, I wrote a similar post on Microsoft Flow: How to pass the SQL data table results in a Markdown-formatted table into an Email notification or Approval Requests. It is still quite up to date, i.e., it is an excellent solution that you can still use today. The only problem with that article is that I was using “send an email” action in Power Automate Outlook connector that is currently deprecated.