Operations | Monitoring | ITSM | DevOps | Cloud

When we’re testing our apps, it's a big headache to simulate what the user goes through while steering clear of the more problematic parts of those processes. These parts, often external and beyond our control and responsibility, are usually not the focus of our testing. Think external services, third-party modules, or APIs. Relying on these unpredictable elements for our tests is a no-go. Nor do we want to rework our tests to check internal implementations just to dodge these issues.

Learn how to analyze subscriber behavior using Kentik. In this post, we focus on the challenges and solutions of identifying and tracking the customers in an IP network while complying with regulations such as GDPR, show how Kentik Custom Dimensions and Data Explorer provide the analysis, and finally touch on how the associated APIs help automate and ease the entire process.

Mean Time to Resolution (MTTR) is a key performance indicator (KPI) that measures the average duration needed to restore normal operation for an application, service or piece of infrastructure component. Your MTTR directly impacts customer satisfaction, so you must have a keen understanding how it influences the reliability and availability of your services and applications to make informed decisions, enable operational efficiency, and ensure a seamless customer experience.

We’re proud to announce the general availability of dcTrack® 9.1, the latest version of Sunbird’s DCIM Operations software. This release includes exciting new features including enhanced blade chassis visualization, custom fields for models and locations, and easier status changes.

Demand for robust and user-friendly Ephemeral Environment solutions has surged in 2023. Organizations, in pursuit of efficient software delivery are recognizing the pivotal role these solutions play in accelerating their development pipelines. This comprehensive guide aims to delve into the top ephemeral environment solutions worth considering in 2023, offering a detailed overview of their features, functionalities, and the benefits they bring to the table.

How do you know that your open source project has been enthusiastically adopted by the community? A) Engineers give you a raucous standing ovation when a feature is revealed. B) People form a long line to meet you at an industry event. C) Every time there is a release, social media notifications blow up your phone. If you’re Grafana founder Torkel Ödegaard, the answer is D) all of the above.

If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about: Read Jack's blog post about incident management for data teams.

On December 8, 2023, Adobe's extensive customer base was impacted by a series of outages in the Adobe Experience Cloud, starting from 8:00 AM EST and continuing until 1:45 AM EST on December 9. We haven't seen a third-party outage of this magnitude since the DoubleClick outage of 2018.

Within the ever-changing realm of cloud computing, businesses are always looking for methods to reduce expenses and improve operational effectiveness. Azure Reservations is a valuable option, offering significant cost savings over pay-as-you-go pricing. It is essential to have efficient use monitoring to maximize these advantages. This blog will examine ways to optimize savings and discuss the significance of Azure Reservation utilization Monitoring.

December is here, and with it come the latest InvGate Service Desk and Insight updates. We close 2023 with some big news and awaited capabilities to expand our users’ power over their IT operations, support informed decision-making (even more), and contribute to a smooth user experience. But before we start, make sure to take a look at this article, where our Director of Product Management wrapped up our products’ main developments and hinted at what the 2024 roadmap will look like.