Operations | Monitoring | ITSM | DevOps | Cloud

The conversation about upskilling tends to be framed as the employee's responsibility. Learn new skills. Stay relevant. Invest in yourself. The implicit assumption running beneath most of that advice is that the investment comes from the professional's own pocket, their own time, their own initiative, without necessarily expecting the organisation they work for to share any part of the burden.

A phone that felt advanced last year can suddenly seem outdated after one product launch. That shift happens quietly, quietly, although it influences how people spend money more than they often realize. Technology moves fast, and consumer habits tend to move alongside it. New releases appear constantly, upgrades are promoted heavily, and devices that still function perfectly well are replaced sooner than expected. A scroll-too-long-and-now-I-want-it moment has become part of everyday online behavior.

In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) - a tangible discipline supported by specialized tools - transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.

We all know the pain and frustration associated with broken software. It's no secret that the internet is rife with broken links, slow pages, and broken shopping carts, often feeling like it's being held together with glue and duct tape. These issues aren't just causing frustration for customers; it costs businesses millions. According to the Consortium for Information and Software Quality, poor software quality cost US companies $2.08 trillion in 2020. Every interaction between a customer and your technology is an opportunity to build or destroy trust.