Operations | Monitoring | ITSM | DevOps | Cloud

Does your business have a help desk in place? Are you tracking its performance? Knowing which metrics and KPIs to measure can differentiate success and failure. This article will explore the essential helpdesk metrics and KPIs and how they can help you optimize customer service. The help desk is responsible for providing support to employees and customers who need assistance with technical issues.

With constantly decreasing user attention spans, ensuring a seamless user experience has become a priority for all digital businesses. Users who encounter minimal application disruptions and responsive interactions will likely stay engaged and loyal to your product. And that’s exactly what RUM or Real User Monitoring tools such as Coralogix’s RUM solution offer.

As an engineer, you know your company’s problems, and you know what to do about them. However, being heard within your organization and funding a project can be challenging. Top executives might not understand your job’s ins and outs of the tools you need to do it well. Still, you need people holding the purse strings to understand why investing in your idea is brilliant.

Amazon Elastic Kubernetes Service (EKS) has revolutionized the way organizations deploy, manage, and scale containerized applications using Kubernetes. However, optimizing costs on EKS infrastructure remains a challenge for many. Enter Karpenter, a Kubernetes-native node autoscaler designed to improve resource efficiency.

Open source is the foundation of everything we do here at Grafana Labs, and that was on full display this year as we celebrated the 10th anniversary of Grafana and continued to improve and expand our lineup of OSS projects. But 2023 was also a banner year for Grafana Cloud, as more organizations than ever turned to the fully managed stack to carry out their observability strategies more easily and quickly.

Microsoft’s Azure Synapse is a cloud-based analytics service that transforms how organizations analyze and visualize large datasets in real-time for better decision-making. To maximize its benefits, effective cost management is crucial, emphasizing the importance of “Azure Synapse cost optimization.” This analytics powerhouse accelerates insight across data warehouses and big data systems by integrating SQL and Spark technologies, along with tools like Data Explorer and Pipelines.

Your applications are only as powerful as they are iterable. To keep up with their rapidly changing production environments, your teams need reliable CI/CD systems that implement best practices—including build and test automation, flaky test management, and deployment management. By optimizing their CI/CD pipelines, your teams can build their apps more efficiently, deploy them more safely, and catch bugs and security vulnerabilities before they make it to production.

Read any IT blog or article; chances are digital transformation is mentioned. But here's the thing - everyone talks about the need for it, but how do you get started? How do you make sure it actually delivers value to your business? The reality is that many projects fail due to scope creep, resistance to change, or unforeseen costs. In short, for your initiative to be effective, first you need to understand what the process encounters. And then you must have a solid plan to follow.

An unobstructed flow of data is paramount when it comes to achieving a smooth and fast network experience for users. As a network administrator, it is essential to ensure a fair distribution of bandwidth for resource-intensive applications, maintain an uninterrupted flow of network speed, and guarantee a secure network that’s free from internal and external threats. It is also important to keep an eye on latency, packet loss, and jitter and comply with service level agreements (SLAs).