Operations | Monitoring | ITSM | DevOps | Cloud

Have you ever heard the saying: “Poor planning on your part does not imply an emergency on my part”? But don’t worry, we’ve got you covered. In this articWell, let’s just say Bob Carter, the man who said it, was clearly not in the customer service business. When we talk about dealing with clients, poor planning on their part can quickly turn into an emergency on your part. And believe me, there’s nothing nice about an emergency with a client.

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting into how they are interlinked, let’s look at them individually first.

As a key decision-maker of a growth-oriented organization, you always want to promote a collaborative work environment where employees are encouraged to work together, share ideas, and leverage each other’s strengths. Unfortunately, the Covid-19 pandemic has changed the way we work! With the rise of hybrid work and employees operating from a variety of devices and locations, it’s becoming more challenging for IT leaders to keep a grip on the digital workplace.

Companies are considering switching from Amazon S3 because of: Amazon S3 is seen as the safest choice due to the native integrations, but as object storage has become used for anything from being a cloud data lake, to storing thumbnails for blog posts, Amazon S3 can't be best-in-class in everything. The question remains, is making the switch worth it, and to whom should you switch? ‍

Twilio -- what? Sendgrid -- who? It can be an overwhelming choice with the multitude of SMS API services now available. Today, we’ll go in-depth into what an SMS API is, its benefits over email communication, and the key questions you’ll want to consider before choosing an SMS platform.

Banks are facing stiff competition from FinTech firms. When most people think of this head-to-head battle, they likely assume that the differentiator is technology. The banks have legacy solutions, while the FinTech firms have newer innovations. While this framing is accurate, it does not give the full picture. FinTech firms are not only turning to new technology for the sake of new technology – they are doing so in service of what matters the most in their industry: customer service.

Azure Storage Account Failover is a critical feature offered by Microsoft Azure that provides users with the ability to switch to an alternative instance of their storage account in case of a disaster or an outage. In simple terms, it is the act of transferring control of Azure storage account operations from one region to another, ensuring business continuity and disaster recovery.