Operations | Monitoring | ITSM | DevOps | Cloud

What the 2023 National Cybersecurity Strategy Means for Your IT

The Biden-Harris administration released the National Cybersecurity Strategy on March 2, 2023. The national cyber strategy document establishes expectations and offers guidance on how the United States government intends to protect the country’s digital assets and critical infrastructure from the threat of cyberattacks.

Building better mobile experiences: tips from Riot Games and Nextdoor

Building high quality, performant mobile apps is hard. Developers need to keep up with rapidly changing technologies, high user expectations, and competitive app stores. We sat down with Julius Skripkauskas and Walt Leung to discuss how mobile developers can build better mobile experiences, including choosing the right technology, focusing on the right KPIs, and staying on top of trends in device formats and AI.

It's time to rethink the way you do external comms

April was a month to remember at incident.io. Not only did we attend our second conference ever with KubeCon in Amsterdam, but we also very subtly released our brand-new Status Pages product. OK, it probably wasn't subtle. Both moments required months of preparation, feedback loops, iteration, and so much more behind-the-scenes work to get right. So if you ran into us at KubeCon, thank you for stopping by and meeting with our team.

Mastering IT Response Time

In today’s fast-paced digital landscape, businesses heavily rely on their IT departments to ensure smooth operations and deliver exceptional customer experiences. When it comes to IT support, one critical metric stands out: response time. A prompt and efficient response can be the difference between a satisfied customer and a frustrated one. In this blog post, we will explore strategies to improve IT response times, enhance customer satisfaction, and optimize overall productivity.

Cloud Capacity Planning Is a Hit-or-Miss Exercise That Mostly Misses

The goal of capacity planning is to match resources with demand. There are essentially three outcomes from this analysis. You can underestimate the resources you need (underprovision), which can hurt performance. You can overestimate (overprovision), which adds unnecessary costs. Or you can get it just right (rightsized). And, of course, you want to be rightsized at the lowest possible cost. Because many factors go into cloud capacity planning, it can feel like more of an art than a science.

From Monolithic to Microservices: Code Instrumentation Trends

Software architectures are greatly influenced by the size and scale of the software applications. With growing size, the code base becomes complex. With scale, the deployment becomes challenging. The result: debugging becomes an increasingly time-consuming process for developers.

How Digital Accessibility Solutions Can Benefit Your Website

As the digital world continues to expand and evolve, it's becoming increasingly important for businesses to consider accessibility when designing their online presence. With this comes a variety of digital accessibility solutions that can help ensure everyone on the web can access your content with ease. Understanding what these solutions are, the benefits they offer, and how you can incorporate them into your website is key to ensuring an inclusive user experience that caters to a wide range of visitors.

Reducing Log Volume with Log-based Metrics

As the amount of telemetry being collected continues to grow exponentially, businesses are continuously seeking cost-effective ways to monitor and analyze their systems. Data collection and monitoring can be expensive, especially when dealing with large volumes of logs. One approach to maintaining visibility while reducing the amount of data collected is through creating log-based metrics.

What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers?

An asset register is a comprehensive record-keeping system that tracks and manages an organization’s physical, financial, and non-financial assets. It provides a detailed inventory of all the assets an organization owns, along with relevant information such as their location, condition, and value.

How Can You Automate Repetitive Jobs In The Office?

Are you tired of dealing with tedious, repetitive office tasks that take up too much of your time? Do you wish there was a way to automate those mundane jobs and free up more of your day for meaningful work? The good news is that it's possible to automate many common office tasks. Automation can help streamline processes and make them more efficient, so you don't have to spend as much time on them. Here are a few ways to start automating repetitive office tasks.