Operations | Monitoring | ITSM | DevOps | Cloud

Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale and how customers perceive your business.

When submitting a warranty request for a device on your network, you’ll likely need to have important device information handy, such as the serial number. Rather than getting caught up in a game of telephone with the end-user, all relevant information for any devices is conveniently pulled in through the NinjaOne console.

With Icinga Reporting you can create custom SLA reports for hosts and services that are monitored with Icinga. The module for Icinga Web fetches existing data and takes planned downtimes into account. You can filter for certain hosts and services as well as set custom thresholds to highlight unmet SLAs visually. You decide if you want to create the reports either manually or automatically, for example every week or month. The report then is sent to you as a PDF via email.

OpenTelemetry is an open-source project under the Cloud Native Computing Foundation(CNCF) that aims to standardize the generation and collection of telemetry data. The telemetry data helps developer, DevOps and IT teams to keep a check on their application health. The telemetry data collected by OpenTelemetry consist of logs, metrics, and traces. Together, they are used for performance monitoring and observability in distributed systems. At SigNoz, we are building an OpenTelemetry native APM.

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.

Scan your packages for vulnerabilities and never miss new vulnerabilities as they get discovered. Create actionable workflows by quarantining packages over defined vulnerability levels.

Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.

September 21st, 2022 – Canonical, the publisher of Ubuntu, announces today that it has joined the Connectivity Standards Alliance as a participant member. In this role, Canonical will help the alliance to develop open standards for the Internet of Things (IoT) and advocate for the role of open-source software in this domain. Canonical is the first company offering a major independent Linux distribution to join the alliance.