Operations | Monitoring | ITSM | DevOps | Cloud

For IT professionals and Managed Service Providers (MSPs) charged with managing multiple systems, software installation can be a major time-suck. Utilizing package managers like Chocolatey can be a game changer. Yet, ensuring Chocolatey itself is installed or up to date can also pose a challenge. To streamline this process, we have designed a PowerShell script that makes installing and upgrading Chocolatey — and consequently, your desired applications — effortless.

Microsoft Azure, a forerunner in the realm of cloud computing, has revolutionized how businesses manage, store, and deploy their IT resources. However, comprehending the plethora of services and offerings provided by Azure can prove to be a daunting task. This article aims to demystify Azure’s three fundamental cloud services: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

In today's digital landscape, network management is more important than ever. As businesses continue to expand and increase in complexity, so do their networks. Aruba switches play a vital role in this ecosystem by providing reliable, high-performance networking solutions for enterprise-level organizations. However, effective monitoring of these switches can be a challenge without the right tools at your disposal.

Understanding the impact of digital employee experience allows IT leaders to get a sense of the maturity of their organization, set goals and drive improvements based not on trial and error, but on clear evidence derived from organizational data. Let us now gain insights into DEX of the organization using Nexthink Experience Central.

The lack of proper insights can make diagnosing incidents difficult. Another factor that can contribute to this is agents having to switch between various tools to remediate user issues. The delay in ticket resolution and escalations drives up AHT and MTTR causing the service desks to struggle.

Since Oh Dear was launched, we offered a traditional login using the familiar email and password combination. Today, we've launched our social login. This feature allows you to use your Google or GitHub account to log into Oh Dear. You'll see these two new buttons on the registration and login page. When clicking one, we'll use your Google or GitHub account to log in. When logging in, we'll search for an Oh Dear account whose email matches the email used for your Google / GitHub account.