Operations | Monitoring | ITSM | DevOps | Cloud

Datadog on gRPC

Datadog, the observability platform used by thousands of companies, is made up of hundreds of services that communicate over the network using gRPC, an RPC framework, making it a critical component for Datadog’s reliability. As teams investigated incidents related to their services, they discovered that some of them were gRPC related. But, were there common patterns to those incidents? Could we use them to learn more about gRPC and how to use it better?

What is a Service Catalog in ITIL? 6 Tips to Nail it!

An IT service catalog is a one-stop shop to display all the services offered by an organization — and you can build it in just four steps. In a nutshell, it's a centralized database of active IT services to provide end-users with clear an accurate information on what the IT department offers. The ultimate goal of an ITIL service catalog is to simplify the process of making an IT service request. However, mastering this self-service option requires paying attention to several details.

S2E2: Building efficient no-code automation with ServiceDesk Plus - Masterclass 2022

Learn to build effective no-code and low-code automation to rejuvenate ITSM practices like incidents, services, problems, changes, releases and more. Automate various service desk operations like classifying tickets, looping in technicians, streamlining communication, setting service level targets, systematizing ticket governance, performing custom actions and more. Further, we'll explore Zia, Zoho's AI-based assistant's capabilities to enhance service desk productivity.

S2E2: How to configure no-code automation with ServiceDesk Plus Cloud - Masterclass 2022

In this session, we'll explore how to revitalize major ITSM practices—like incidents, services, problems, changes, releases, assets, and more—with simple no-code and low-code automations. Learn how to deploy collision-free changes and to streamline various service desk operations with efficient automation on the GUI. Furthermore, we'll demonstrate ways to loop in experts, customize timely actions, keep stakeholders in the know, and conclude ITSM practices effectively.