Avoiding vendor lock-in is a ‘must’ when it comes to working with new services. Those in ITOps, DevOps, or as an SRE also don’t want to be tied to specific vendors when it comes to their telemetry data. And that’s why OpenTelemetry’s popularity has surged lately. OpenTelemetry prevents you from being locked into specific vendors for the agents that collect your data.

Elastic Stack provides many valuable insights for different users. Developers are interested in low-level metrics and debugging information. SREs are interested in seeing everything at once and identifying where the root cause is. Managers want reports that tell them how good service performance is and if the service level agreement (SLA) is met. In this post, we’ll focus on the service perspective and provide an overview of calculating an SLA.

We’re excited to announce an expanded partnership with CrowdStrike and introduce CrowdStream, a powerful new native platform capability that enables customers to seamlessly connect any data source to the CrowdStrike Falcon platform.