Challenges & Solutions Now that the world is reopening again from the pandemic, many employees are reluctant to go back to the office, preferring the convenience of work-from-home. To retain these employees, many organizations are adopting a compromise: hybrid work. In this setup, employees go to the office a few days a week, then report virtually from home for the rest.
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The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.
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Mobile learning consists of learning on the go, via your smartphone or tablet. In a business setting, mobile learning offers the possibility for employees to follow their training wherever they are, with online courses and other content being accessible at all times. This learning method is available on many learning management system (LMS) platforms but, as we will see later, it is necessary to be vigilant in the choice of the latter because mobile learning comes with some technical constraints.
