Operations | Monitoring | ITSM | DevOps | Cloud

Mainframes might seem like relics of a bygone era to many of us in 2024, but the truth, however, is far from that. Despite their reputation as ancient behemoths—and frequent targets of jokes—mainframes continue to be vital powerhouses driving the global economy. Their capability to process billions of transactions daily, including the majority of credit card transactions, underscores their enduring significance.

Observability is the ability to understand the internal workings of a system by measuring and tracking its external outputs. In technical terms, it entails collecting and examining data from numerous sources within a system to attain insights into its behavior, performance, and health. All organizations are now familiar with how essential observability is to ensure optimal performance and availability of their IT infrastructure.

After months of anticipation (and invaluable input from our beta testers!) we’re so excited to officially share AI Error Resolution. We can say firsthand that this tool helps developers resolve issues with renewed speed and accuracy, using AI-powered suggestions on the root cause of errors and how to fix them. Testing has shown how effectively this feature can pinpoint the source of an error and produce the most efficient method to resolve it, accelerating the entire debugging process.

We are thrilled to announce the release of the latest version of the NiCE Active 365 Management Pack v4.3 for Microsoft SCOM, packed with exciting features and enhancements based on valuable feedback from our customers like you. Our focus on optimizing Azure Monitoring, refining naming conventions, and enhancing collector performance ensures a seamless monitoring experience tailored to your needs.

Private Service Connect (PSC) is a Google Cloud networking product that enables you to access Google Cloud services, third-party partner services, and company-owned applications directly from your Virtual Private Cloud (VPC). PSC helps your network traffic remain secure by keeping it entirely within the Google Cloud network, allowing you to avoid public data transfer and save on egress costs. With PSC, producers can host services in their own VPCs and offer a private connection to their customers.

“What is a subnet mask?” is among the most common questions for aspiring network engineers. Network veterans have all been through it at one stage or another and we all have our tips and tricks for figuring them out. But, that initial understanding is typically a grind involving some combination of cheat sheets, IP to binary converters, books, articles, and online resources.

Imagine a well-designed plumbing system with pipes carrying water from a well, a reservoir, and an underground storage tank to various rooms in your house. It will have valves, pumps, and filters to ensure the water is of good quality and is supplied with adequate pressure. It will also have pressure gauges installed at some key points to monitor whether the system is functioning efficiently. From time to time, you will check pressure, water purity, and if there are any issues across the system.

Vantage DX, the only Experience Management Solution purpose-built for Microsoft Teams. This might well be your first-time hearing about Vantage DX. If it is…welcome! We’re here to help enterprises improve their communication and collaboration by giving them the tools they need to understand what is and isn’t working with their Microsoft Teams setup. Here’s just a quick starter to give you some idea of what Vantage DX is capable of.