Operations | Monitoring | ITSM | DevOps | Cloud

There’s an old adage that says happy employees equals happy customers. Reputable magazines like Forbes, Harvard Business Review, and Entrepreneur have dedicated significant brainpower to dissecting this concept, and customer success leaders acknowledge its truth. Just as in business, a little “self care” in IT will go a long way.

When a user’s Wi-Fi network experience falters, frustration often ensues, and the blame is swiftly directed at the wireless network itself. Often, the culprit lies elsewhere. In this blog post, I’ll explore the often overlooked factors that can impact a device’s experience—namely, DHCP, DNS, RADIUS, and improper network segmentation, and how wireless network monitoring can help you solve the issue quickly.

Streaming Aggregation and Recording Rules are two ways to tame High Cardinality. What are they? Why do we need them? How are they different?

In this blog post, BGP experts Doug Madory of Kentik and Job Snijders of Fastly update their RPKI ROV analysis from last year while discussing its impact on internet routing security.

In March 2021, Commander of the United States Cyber Command General Paul Nakasone testified before the U.S. Senate, summarizing a key organizational challenge, "It's not that we can't connect the dots; we can't see all of the dots."

Custom metrics is a key component for many companies. Stock available in warehouses, shopping cart status, number of products sold, and operational status for industrial machines are some of the many KPIs that companies need for their own business tracking purposes. When it comes to custom metrics and observability platforms costs, many companies are struggling to find a good balance between availability, performance, reliability, and costs.

When your applications are experiencing degraded frontend performance, every minute of investigation counts towards minimizing the impact of regressions on your users. That’s why we built Watchdog Insights, an AI-powered recommendations engine that augments monitoring investigations by intelligently surfacing data that sheds light on outliers in the errors and latency affecting your applications.

Meta, the parent company of Facebook, has been fined a record €1.2 billion ($1.3 billion) by the European Union for violating its data privacy laws. The fine was issued by Ireland’s Data Protection Commission, which is Meta’s lead regulator in the EU, and is the largest ever levied under the EU’s General Data Protection Regulation (GDPR), which went into effect in 2018.

When setting up new monitoring software or migrating, it’s important to have a strong backbone in place for the systems, so you can cover as many services with as little manual burden as possible. Of course, defining the resources – like HTTP, SSH, etc. services or entire host systems – is one of the first things that comes to mind.