Operations | Monitoring | ITSM | DevOps | Cloud

AIOps stands for artificial intelligence for IT Operations. AIOps, is a set of tools and algorithms that gather data from the entire IT environment, including different monitoring systems, log files and other IT data sources. It then analyzes and applies machine learning algorithms to determine the root cause of an incident. This means that instead of having to go through a long troubleshooting process by analyzing log files and manually looking for root causes, AIOps does it for you in minutes.

Sentry Alerts ping you on Slack, Microsoft Teams, or Pager Duty when something goes needs your attention. However, too many alerts can turn your notification channel into an endless noise feed. I spoke with dozens of Sentry customers in the past 6 months, and something I heard over and over again was “Sentry can get noisy at times” and “There are days I can’t keep up with Sentry notifications because we get so many of them”. Does this sound familiar?

Redis is an open-sourced, BSD 3 licensed, highly efficient in-memory data store. It is used widely in the industry because of its incredible performance and ease of use. It can easily be used as a distributed, in-memory key-value store, cache, or message broker. It can hold virtually any data structure, making it highly versatile. Redis was architectured and developed with speed in mind and designed to keep all the data in memory.

I find it amazing how much opportunity and flexibility cloud environments are creating for organizations of all sizes. I’m seeing more and more companies experimenting with open-source software (OSS) relational database systems, which years ago would’ve been too complicated for the customer to set up. With Azure, you can spin up OSS systems like MySQL or PostgreSQL quickly to determine if the engine fits their needs. If it does, you can continue development on it.

When you want to direct your observability data in a uniform fashion, you want to run an OpenTelemetry collector. If you have a Kubernetes cluster handy, that’s a useful place to run it. Helm is a quick way to get it running in Kubernetes; it encapsulates all the YAML object definitions that you need. OpenTelemetry publishes a Helm chart for the collector. When you install the OpenTelemetry collector with Helm, you’ll give it some configuration.

Sometimes an IT ticket is just an IT ticket. But far more often, when one or a few tickets are submitted, it means there are many more users and systems exposed to the same issue. IT issues can quickly get out of control and affect many employees, sometimes overnight. When these get out of control, they can become “top call drivers” that bring your team, department, business lines, and even entire business to a halt.

Grafana Loki is Grafana Labs’ open source log aggregation system inspired by Prometheus. Loki is horizontally scalable, highly available, and multi-tenant. In addition, Grafana Cloud Logs is our fully managed, lightweight, and cost-effective log aggregation system based on Grafana Loki, with free and paid options for individuals, teams, and large enterprises.