Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

ISO 27K Without the Bloat: An Open Source Approach

It’s often framed as an enterprise-only exercise: long timelines, expensive tooling, consultants everywhere, and a lot of compliance work that exists mainly to survive an audit. As a ~40-person, engineering-driven SaaS company, we needed the same level of trust and rigor as much larger organizations — but we weren’t willing to accept shelfware, parallel compliance infrastructure, or controls that only exist on paper. We also didn’t stop at ISO 27001.

Observability trends for 2026 (Part 2): GenAI and OpenTelemetry reshape the landscape

Over the course of my 20 years as a developer, SRE, and now observability product leader, software has typically progressed at a good pace. But now, the emergence of two transformative technologies are fundamentally reshaping enterprise observability: generative AI (GenAI) and OpenTelemetry (OTel). We surveyed over 500 IT decision-makers for a new report:The Landscape of Observability in 2026: Balancing Cost and Innovation.

How to Enhance Service Management for Small Firms

Small firms juggle many tasks at once. They serve clients while managing budgets and staff. Most owners spend their days putting out fires instead of building better systems. Poor service management drains resources fast. Client requests get lost in email threads. Team members use different tools for the same tasks. Bills slip through the cracks. These problems cost money that small businesses can't afford to lose.

January 2026 Early Warning Signals

January 2026 saw a wave of high-impact service disruptions across social platforms, telecom providers, developer tools, education services, and streaming apps. In several cases, StatusGator detected problems minutes or even hours before providers publicly acknowledged them, and in many cases, providers never acknowledged them at all. Unfortunately, many providers still do not have public status pages, leaving users with little visibility into what is happening during an outage.

Elastic 9.3: Chat with your data, build custom AI agents, automate everything

Today, we are pleased to announce the general availability of Elastic 9.3 as the latest version of the Elasticsearch Platform — the world’s most popular open source platform for transforming both structured and unstructured data into trusted answers and outcomes. In addition to including new features that help developers with context engineering and agent building, Elastic 9.3 introduces a broad set of new capabilities to Elastic Search & AI, Elastic Observability, and Elastic Security.