Operations | Monitoring | ITSM | DevOps | Cloud

At MetricFire, we love talking with engineers about their tech stacks, SRE challenges, and how they approach infrastructure monitoring. Recently, we had a great chat with Yoimer Roman from a Latin American cloud consulting company, that helps clients make smarter business decisions by leveraging AWS CloudWatch monitoring. Yoimer wears many hats: mentoring his team on all things AWS, designing custom cloud environments, and bridging the gap between technical challenges and non-technical stakeholders.

Last week marked the inaugural HumanX conference, a convening of leaders, technologists, policy makers, and media, all brought together to discuss the state of AI and its potential impact on the future of software, business, and society.

Zendesk is one of the most popular customer service platforms, known for its ease of use, robust ticketing system, and powerful automation capabilities. While Zendesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Zendesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!

As IT infrastructures grow more complex, having the right Meraki monitoring tools is essential for maintaining network health, performance, and security. Cisco Meraki offers cloud-managed solutions, but some organizations need additional monitoring software to gain deeper insights, improve efficiency, and proactively address issues. In this article, we’ll explore the top Meraki monitoring tools that help IT teams manage and optimize their networks effectively.

You may be surprised that delivering observability is a journey and isn’t about observing everything at once — it’s about driving outcomes like proactive detection, faster troubleshooting, and aligning with business priorities. If you’ve followed this series, you’ve already taken steps to.

When an incident occurs, you need to assign a clear owner for a swift resolution. You can now more easily assign issues, filter by severity, and track their progress in AppSignal — all from one centralized place. In this post, we'll walk through improvements we've made to the assigned issues page to help your team collaborate effectively and improve app performance, one issue at a time.

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’re going over four ways to minimize shadow IT within your organization. IT is the backbone of every modern enterprise, but managing it effectively requires full visibility into all users, devices, and activity—both inside and outside your infrastructure.

See that little padlock icon to the left of our URL in the address bar? That shows the website is protected by an SSL certificate. It's a great way to tell potential customers that your brand is trustworthy. But if you don't keep an eye on the status of your SSL certificates, there can be serious consequences for your website and your reputation. In this post, we'll explore how SSL certificate monitoring works, how it affects brand trust and credibility, and how to do it right.