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The latest News and Information on Managed Service Providers and related technologies.

logicmonitor

Elevate Your MSP: From Reactive IT to Proactive Digital Experience Assurance

May 21, 2026 By LogicMonitor In LogicMonitor
Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.
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From fragile to resilient: Rethinking security operations in the age of AI

May 8, 2026 By N-able In N-able
Watch From Fragile to Resilient: Rethinking Security Operations in the Age of AI to hear Nicole Reineke from N-able and Fernando Montenegro from The Futurum Group discuss how AI is reshaping the threat landscape, where current security operations models are starting to break down, and what a more resilient approach looks like in practice. This session explores the rise in AI-driven attacks, the growing pressure on security teams from alert overload and visibility gaps, and practical ways organizations can improve response, recovery, and resilience across the full threat lifecycle.
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auvik

Auvik Aurora and the Future of AI in IT Operations

May 7, 2026 By Antonio Neglia In Auvik
We built something called Auvik Aurora, and before you scroll any further, I can already hear your thoughts. “Wait a second, Anto. Is this going to be another blog post giving me the hard sell on using AI?” Fair enough, I don’t think anyone would blame you, especially when we’re seeing AI adoption across nearly every industry, tool, hobby, workflow, or even . The blank is intentional, AI is everywhere, and chances are that you already know that it matters.
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c1

C1 Earns Cisco 360 Preferred Status in All Six Portfolios

May 4, 2026 By Bret Lathrop In C1
C1 is proud to announce that we have achieved Cisco 360 Preferred Partner status across all six Cisco portfolios — Networking, Security, Collaboration, Services, Cloud & AI Infrastructure, and Splunk. This milestone represents more than a designation. It reflects the depth of our technical expertise, the breadth of our architectural capabilities, and our commitment to delivering measurable business outcomes across the entire Cisco portfolio.
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auvik

How Auvik AI Solves the Biggest Challenges in IT Operations

Apr 29, 2026 By Steve Petryschuk In Auvik
Modern IT operations aren’t short on tools. Monitoring tools. Ticketing systems. Alerting platforms. Documentation repositories. Dashboards. Scripts. Runbooks. And yet, when something breaks, the workflow still looks strangely familiar: Somewhere along the way you’re asking yourself: Is the problem even here? This is the everyday friction of IT operations. Not the big outages. Its the constant small mysteries that take far longer to solve than they should.
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Nzo product demo

Apr 29, 2026 By N-able In N-able
This on‑demand product demo shows how N‑zo supports MSPs looking to simplify operations and scale more efficiently. Watch to see how N‑zo brings key workflows together, reduces operational friction, and helps teams gain better insight into their business. The demo highlights practical scenarios designed to support growth, consistency, and operational clarity without added complexity. Ideal for MSP leaders and operations teams who want a clearer, more streamlined way to manage their business.
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auvik

Meet Auvik AI: Bringing Practical Intelligence to IT Operations

Apr 29, 2026 By Steve Petryschuk In Auvik
Across the IT industry, AI is being positioned as the next evolution of operations. But for many IT teams, AI still feels disconnected from the tools they rely on every day. Dashboards get smarter. Reports get faster. But workflows stay the same. Stuck in vendor silos or a CLI, IT teams have been looking for ways to bolt AI into workflows, but what often comes out is a Frankenstein-like web of APIs and MCP hosts. AI is meant to make life easier for IT teams – not make it more difficult.
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auvik

What are operational maturity levels (OMLs) for MSPs?

Apr 27, 2026 By Ryan LaFlamme In Auvik
Service Leadership, a leading company that works to measure IT and managed service provider (MSP) performance, defines the five levels of operational maturity for solution providers. Often referred to simply as operational maturity levels (OMLs), OMLs help managed service providers (MSPs) measure how consistently, intentionally, and effectively they run their businesses.
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