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The latest News and Information on Managed Service Providers and related technologies.

A New Approach to Mac Patch Management

Managing macOS patching shouldn’t mean juggling tools, chasing failures, or leaving endpoints exposed. In this webinar, N‑able experts share a new approach to Mac patch management that brings visibility, consistency, and control into a single workflow. Join our product and engineering specialists as they walk through how modern patching is evolving beyond isolated updates into a unified endpoint remediation strategy. You’ll see how patching and vulnerability management are being brought closer together, helping you detect risks, prioritise actions, and remediate with confidence.

Auvik Brings Multi-Vendor Network Intelligence to AI Agents in Cisco Cloud Control

Modern IT infrastructure is messy, spanning multiple vendors, cloud platforms, and on-premises systems, with critical data spread across separate tools. This patchwork makes troubleshooting harder for IT teams and AI agents alike, forcing them to piece together operational context from different domains and interfaces before they can act with a complete understanding of the environment. But what if AI agents could pull operational data from across your diverse IT environment and correlate it for you?

Why AI-Enhanced Managed Services Providers Are Becoming Essential for Modern IT Operations

For years, managed service providers (MSP) were viewed primarily as a way to reduce operational overhead. Organizations outsourced monitoring, support, and maintenance to improve uptime, contain costs, and free internal teams from routine IT tasks. Today, that model is no longer enough.

DNS Monitoring for MSPs: A Complete Setup Guide

If you run an MSP, this is the call that ages you. The fix is almost always small. A record was edited at the registrar. A vendor changed an MX target. A new tool added a TXT record and pushed SPF over the lookup limit. None of that should reach a client. With the right monitoring, none of it does. Here is a real one. A 40-person law firm renews their EV certificate. The vendor needs a CAA record cleaned up.

How a PSA Ticketing System Works (and How to Run One That Scales)

The ticket queue is where a managed service provider's profit either leaks or holds. Every minute a tech spends hunting for context, re-keying time, or chasing a status update is margin you don't get back. The PSA ticketing system is the tool your team touches more than any other, so it's worth understanding how it works before you blame the team for a slow queue.

Feature Focus: Cove + HaloPSA Integration Walkthrough

Cove 26.5 delivers the Cove + HaloPSA integration. With this integration, all backup failures detected in Cove will auto-create tickets in your HaloPSA environment, eliminating the need for manual checks or email-based workarounds. In this video, we walk through how to set up the integration and outline how this integration improves technician efficiency.