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Resolve

Prepare for the Unexpected: Forge a Strong ITSM Foundation with Automation & AIOps

2020 has presented many unexpected challenges. As we adjust to new ways of working and living, IT teams have felt the changes more acutely than most. Global organizations have seen their business processes turned upside down with tectonic shifts towards digital channels.

The CMDB Stages a Comeback with Insights from AIOps

The Configuration Management Database (CMDB) has always been a tricky beast to tame, despite having a longstanding presence in enterprise IT. Originally implemented to help track and manage ever-changing IT assets, the CMDB has a checkered past but is finally ready to shed its bad reputation thanks to new technology.

Resolve Systems Named a Strong Performer in Infrastructure Automation

We are excited to share that Resolve has been named a Strong Performer in “The Forrester Wave™: Infrastructure Automation Platforms, Q3 2020.” This report evaluates how the 13 most significant infrastructure automation platform providers measure up and helps infrastructure and operations professionals select the right solution for their needs.

The New Normal: Shifting IT Strategies in the Wake of the Pandemic

There’s next to nothing in the world that hasn’t been impacted by COVID-19. We’ve now reached the stage of the pandemic where we’re evaluating the effect on every part of our lives. Over the last few weeks, I’ve spent a lot of time speaking with IT leaders and reflecting on how the business technology landscape has been shifting.

Deploy ChatOps with Microsoft Teams + Resolve Automation to Modernize Your Service Desk!

Looking for a chat capability for your ITSM tool, and already have Microsoft Teams? Why not use Resolve Automation to power chat ops for Service Desk Transformation. Join Brent Hunter to see how you can quickly integrate common tasks.

Getting Started with Resolve Automation and MS Teams integration

In this short video, Rob Kelsall and Brent Hunter explain how organizations can quickly take advantage of integration between Resolve Actions (automation) and MS Teams to introduce chat ops in their organization to better support end users. This example explores a simple integration , that enables services offerings, and workflows created in Resolve to be exposed via a Resolve virtual agent (application) within the Teams platform.

Balancing IT Priorities in Uncertain Times

In recent years, digital transformation projects have dominated the tech priorities of most IT departments – and rightfully so given that they are tasked with ensuring their organizations stay relevant in a fast-changing world where customer expectations are soaring, and agility is everything. However, the COVID-19 pandemic has thrown a curveball to businesses around the globe.